Donald W. Stockman

***-* **** *****

Hillsborough, NJ 08844

908-***-****

ad3pow@r.postjobfree.com

Profile:

Responsible, pro-active, results-oriented computing systems specialist with extensive corporate experience. Proven communication, organizational, and leadership skills in fast-paced, service-oriented environments.

Key Skills:

Technical Managerial

Network Administration Project Management

Training and Instruction Client Relationship Management

Technical/User Support Productivity/Efficiency Increase

Hardware/Software Troubleshooting Research & Analysis

Server/Lan/Wan Optimization Help Desk Management

Experience:

Morgan Stanley

Desktop Operations & Escalations

Level 3 & Executive Support (October 2018 - December 2022)

System Administrator, Executive Support, Desktop Operations & Escalations, Special Event Coordinator

● Level III & Executive Support

-Support for continental United States, Alaska, Hawaii, Great Britain, Ireland, Bulgaria & India

-Both trouble ticket & IMAC support on a daily basis

-Analyzing and resolving problems with all Microsoft operating systems, office suites, proprietary applications, remote access applications and network printing issues.

-Analyzing and resolving problems with MAC operating systems, office suites, proprietary applications, remote access applications and network printing issues.

● Executive Support

-Support management\executives in branch offices

-Attend special events around the country and support the top 1% of all Morgan Stanley financial advisors & executives including the CEO James Gorman & the Board of Directors

-On Site support for the following

-Chairman’s Club

-President’s Club

-Master’s Club

-National Manager’s Meeting

-Women’s Leadership Conference

International Business Machines

Morgan Stanley Support

Desktop Operations & Escalations

Level 3 & Executive Support

Warren, NJ (February 2011 – September 2018)

System Administrator, Executive Support, Campus\Branch Technology Trainer, Special Event Coordinator

● Level II & III Support

-Support for Warren Campus & 3 Branch Offices

-Both trouble ticket & IMAC support on a daily basis

-Analyzing and resolving problems with all Microsoft operating systems, office suites, proprietary applications, remote access applications and network printing issues.

-Support multiple ticket queues simultaneously in different cities\regions of the country

● Executive Support

-Support management\executives in branch offices

-Attend special events around the country and support the top 1% of all Morgan Stanley financial advisors & executives

● Campus\Branch Tech Trainer

-Train new technicians in various locations around the country to support the Morgan Stanley account

International Business Machines

Merrill Lynch & Co., Inc. support

Hopewell, NJ (November 2006 – February 2011)

Systems Administrator, Queue Coordinator ML Bank Group Support

● Level II & III Helpdesk

-Manage ITSM Queue’s for ML Bank Support

-Both ITSM & IMAC support on a daily basis

-Analyzing and resolving problems with all Microsoft and Macintosh operating systems, office suites, proprietary applications, network printing issues and server problems.

Plainsboro, NJ (March 2004 – October 2006)

Manager, Systems Administrator

Executive support for Merrill Lynch upper management including:

-All aspects of desktop support and remote support for traveling executives

-Blackberry support, including hardware, software, desktop configuration

-24/7 support via Executive Hotline/Cell Phone

-As needed visit executives homes to assist with remote access to Merrill Lynch

● Level II Helpdesk Manager

-Manage helpdesk supporting 1000 clients at my location

-Remotely support 6000 clients at other locations

-Analyzing and resolving problems with all Microsoft operating systems, office suites, proprietary applications, network printing issues and server problems.

Merrill Lynch & Co., Inc.

Plainsboro, NJ (April 1998 – March 2004)

Assistant Vice President, Network Administrator

Provide daily technical support to over 1200 clients, including branch offices and executive management, specifically:

Detecting and resolving problems associated with various application software, desktop systems and printers

Network troubleshooting (LAN & WAN), hardware break-fix, software installation & upgrades, active directory tools

Maintaining all current security patches and service packs

Assisting remote users and VPN home users with connectivity

Performing all aspects of Blackberry support

Ability to balance regular responsibilities with diverse project work, such as migrations and workstations for branch offices

Extensive experience managing level II & III helpdesk environments

Experience:

(continued)

Hoechst Celanese Corporation

Branchburg, NJ (January 1997 – March 1998)

Network Administrator

Network administration of Netware 3.12 environment with 300+ users in 3 US locations

Provided second and third tier PC support for wide range of desktops and laptops as well as hardware support for network printers

Member of development team for new 32 bit standard desktop environment utilizing WinNT 4.0 workstation and Win95

Configured video conferences and provided on-site support during meetings

PRI Johnson & Johnson

Raritan, NJ (July 1996 – December 1996)

Network Administrator

Provided desktop support and troubleshooting

Upgraded and configured end-user desktop and laptop systems

Assisted in Implementation of remote mail system

Lucent Technologies

Piscataway, NJ (January 1996 – June 1996)

Network Administrator

Configured network hardware and software for a successful system-wide migration to WinNT

Provided network troubleshooting on both server and user levels

Computer Expertise:

Operating Systems & Hardware Software Packages

Windows 10

Windows 11 Adobe Applications

Windows 95/98 Microsoft Office Suite

Windows NT/2000 Workstations Remote Administration Tools

Windows XP Workstations

Windows 7 Workstations

Both Personal & Professional references available upon request

Contact this candidate