MARTIN MUBIRU

978-***-**** ad3pnw@r.postjobfree.com

NETWORK ENGINEER/SYSTEM ADMINISTRATOR/IT SUPPORT TECHNICIAN Technical Support Customer Support Software Troubleshooting Experienced and results-driven IT Support Technicain with over 6 years of hands on experience, 4 years of a proven experience in System Administration track record of successfully managing and optimizing complex system infrastructures, 2 years technical experience in networking Technical support engineeting with in depth understanding of network designing, installation, configuration, optimization, troubleshooting and maintaining secure and efficient network systems. KEY AREAS OF IN DEPTH EXPERTISE INCLUDES BUT NOT LIMITED TO THE STATED BELOW TECHNOLOGY PROFICIENCIES

Ticketing:

Freshdesk, Jira Service Desk, ServiceNow, QMS

Software: Active Directory, Office 365, Outlook, Cisco AnyConnect, Duo, Slack, Zoom, Splunk, Nmap, Wireshark, Epic

Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox Networking: LAN, Mesh Wi-Fi Network Systems, TCP/IP, DHCP, VPN, DNS, ICMP, STP,PVST+ and RPVST Platforms

Remote Tools:

Windows 10 Enterprise, WinXP, Win7, macOS,, Android, iOS, Chrome OS SimpleHelp, AnyDesk, Dameware, TeamViewer, LogMeIn

Strong technical skills

in Troubleshooting

Computer Hardware &

Software Problems

Aggressively

experienced in Network

installations,

configurations, scaling, &

troubleshooting

Expertise in Network

management using

different tools.

Cyber security risk

assessments &

mitigation of threat

actors using

different Reconnaissance

tools

Fully

proficient with

the Windows

operating

systems,

IOS Phone &

Online Support

Microsoft

Azure/365

Support

Remote

Connectivity

using different

tools.

Terminating

& Installing

Network

cabling

(UTP, STP, wall

sockets)

Windows re-

imaging,

optimization,

recovery, data

backup &

restore.

Customer Service &

Complaint Handling

(on-site & remotely)

Familiarity with

configuring Cisco,

Aruba, & cambium

Network devices

Install, Configure,

manage, and

Troubleshoot Active

Directory Environment

Familiarity with

enterprise security

tools

DevOps skills

Cloud computing

familiarity

Experienced with

ticketing systems such

as Cherwell & service

now.

Ability to work with

individuals from

different backgrounds.

WORK EXPERIENCE

Zifo Technologies – Jan/2023 – Current

Network Engineer

In this role, I’m responsible for designing, implementing, and supporting the network infrastructure across multiple locations, including LAN, WAN, and wireless networks. I collaborate with cross-functional teams, including IT and security, to develop and execute network strategies that align with business goals and industry best practices. Key Contributions:

Installed, configured and supported network equipments such as routers,switches and firewalls.

Participated in network designing and planning for both physical and logical aspects of network topologies.

Maintained the network by doing troubleshoots and diagnosing hardwares and software.

Setting up network connections and services such as LAN and WAN.

Manual STP configuration to come up with the desired root bridge thus preventing loops in the network.

Monitored network performance to ensure network opraetes at optimal level

Secured network system by establishing and enforcing policies and defining and monitoring access.

Prepared and maintained documentation of network design, installation, configurations and troubleshooting tecniques.

Upgrade of various IDF for broken Ethernet cable and switches. MATRIX GLOBAL SERVICES, 2021 - 2022

SYSTEMS ADMINISTRATOR

Installed and updated software as needed.

Maintained and updated records of all imaged computers and deployed equipment for effective inventory management.

Troubleshot issues in the office and remotely to determine the underlying problem and recommend proper solutions.

Responded to emergency situations in a timely and efficient manner.

Trained other desktop support technicians on deploying new software for document scanners and printers.

Installed, configured, and supported workstation software, hardware, printers, servers, routers and switches.

Implemented applications and software upgrades and troubleshot performance issues.

Created and modified Active Directory template user accounts to hold various properties.

Collaborated with other IS Support Services team(s) to triage network/computer issues.

Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop.

Created and linked Group Policy Objects (GPO) in Active Directory.

Supported user in Office 365

Captured primary user data stored on hard drive of managed devices using User State Migration Tool.

Performed routine and scheduled backups

PERKINELMER-2019-2012

IT SUPPORT TECHNICIAN

Imaged computers and laptops.

Printer deployment and mapping computers to the printer.

Troubleshooting printer issues and hardware issues and software.

Reset user passwords in the Active Directory.

Resolving technical tickets from users.

Deployment of scanners and troubleshooting them.

Software troubleshooting

Simple LAN network troubleshooting

Documentation and keeping a record of all the systems such as desktops, laptops and many other

Trained new hires on software that were being used by the company UGANDA HEART INSTITUTE, UGANDA 11/2012 - 12/2018

HELPDESK SUPPORT ANALYST

In this role, I responded to user inquiries, diagnosed and resolved hardware, software, and network issues promptly and effectively.

Troubleshot problems, performed root cause analysis, and implemented appropriate solutions.

Installed and configured systems: Installed, configured, and maintained computer systems, including hardware, operating systems, software applications, and peripheral devices.

Performed routine maintenance tasks, such as system backups, software updates, and patches.

Maintained an inventory of IT equipment, software licenses, and related documentation. Coordinated procurement, installation, and disposal of IT assets in accordance with organizational policies and budgetary constraints.

EDUCATION & CREDENTIALS

CompTIA A+, CCNA, CCNP

Google IT Support Certificate

Microsoft 365 Certified: Fundamentals

MTA: Windows Server Administration Fundamentals

B.S in, Procurement and Logistics Management

KYAMBOGO UNIVERSITY, UGANDA, 2012

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