Jerry Eugene

ad3pnk@r.postjobfree.com Phone 631-***-****

WORK HISTORY

**/**-******* ********* ****** Services, Inc. Garden City, NY

**/**-******* ******* *************

Supervise database management procedures and evaluate data analysis models in order to meet the needs of the organization

Timely monitor and evaluate SQL database components to ensure that they will function appropriately within the environment

Ensure that the servers are performing optimally

Report on metrics regarding usage and performance

Provide minor repairs to computer hardware and software systems

01/15-12/18 Systems Engineer II

Accomplished departmental objectives through use of technical expertise and gained experience

Performed specialized duties in a highly independent manner

Diligently participated in a variety of IS projects including server and database installs, upgrades and fixes

Led key initiatives and was responsible for internal procedure creation, provided back end support to technicians and analysts at St. John’s Episcopal Hospital and offsite facilities

Aggressively sought solutions to complex IT problems, provided support for VMWare environment, anti-virus deployment, inventory support, logistics and in-house HelpDesk

Performed system diagnosis and data analysis, testing, and software configurations as needed

08/13-12/14 Systems Engineer I

Tracked and maintained inventory records of PC hardware and software, including maintaining licenses for all OS and installed applications

Assisted with implementation of software systems for users using imaging and push technology

Handled issues regarding user accounts for all systems and applications

Assigned access to file shares as requested by users and managers

Maintained records and audit trails of approvals/permissions, system removals for periodic security and other audit or security projects as needed

Administered backup and anti-virus applications for Novell, Windows and Linux servers

Maintained users in Novell eDirectory, GroupWise, Active Directory and Meditech following company policies

Performed Office 365 administration tasks as well as GroupWise administration requests

Assigned drive mappings and shortcuts as needed to grant access to folders

Participated in scheduled maintenance events after business hours to ensure required system updates occurred in a timely manner

06/07-07/13 PC Technician

Installed, modified and provided repairs to computer hardware and software systems

Serviced and maintained computer related equipment such as printers, projectors and scanners

Evaluated, designed, developed, modified, tested and provided implementation of software systems for users

Carried out on call responsibilities independently and professionally

Built Cat5 Ethernet cables

10/06-06/07 Altice USA (formerly Cablevision Systems Corporation) Bethpage, NY

Customer Support Representative

Competently handled customer transactions in real time, working simultaneously with multiple software applications

Efficiently responded to technical inquiries and provided troubleshooting support in order to resolve customer predicaments

Effectively prioritized tasks of varying severity in a meaningful way to ensure both the needs of the customer and the company were met

Successfully achieved high levels of customer satisfaction utilizing up-to-date knowledge of company practices and policies

01/06-05/06 Episcopal Health Services, Inc. Bethpage, NY

PC Support Specialist

Precisely monitored PC systems including rebuilding computers and replacing/installing hardware as necessary

Accurately rebuilt computers after thoroughly analyzing all aspects of hardware/software

Successfully installed and maintained software on PCs with operating systems such as Windows 95, 98, 2000, XP

Effectively evaluated hardware conditions in order to diagnose PCs including installing/replacing inefficient hardware

Consistently handled numerous help desk calls in a professional and polite manner to arrive at solutions through clear and concise communication

COMPUTER SKILLS

Cloud Computing – VMware, O365, GMail

Operating Systems – Windows 11, Windows Servers 2022, MAC

Database Systems – SQL 2019

CERTIFICATIONS

CompTIA Certified Healthcare IT

Certified Cloverleaf Analyst Level 1

EDUCATION

Farmingdale State University of New York

Bachelor of Science in Computer Information Systems

Associate Degree in Computer Science

Contact this candidate