Customer Service Representative 1

Michael J. Kulpin

Former Commercial Collection Specialist

**** ********* ****** ****** *****, Fl 33936

***********@*****.*** - 815-***-****

Excellent Strategist - Provides advanced and complex informatics solutions that boost productivity and efficiency across the organization; demonstrates record of success in increasing competence and optimizing the access and utilization of shared information.

Resourceful and well-organized - Skilled in task management and follow through; possess superior record of delivering large-scale, mission-critical projects in a timely manner and within budget.

Strong sense of responsibility - Proven solid professional standards and excellent track record of dependability that focuses on achieving bottom line results.

WORK EXPERIENCE

Customer Service Associate

Walgreens (part time) – 2021-2022

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Implements Company asset protection procedures to identify and minimize profit loss.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Commercial Collection Specialist

Caine and Weiner - 2016 – 2018

• Represent major insurance companies in recovery.

• Knowledge of state and federal collection laws.

• Knowledge of high-volume collections, credit authorization and billing procedures and practices.

• Exceed collection targets.

• Collaborate with 3rd parties for collection recovery.

• Mentor less knowledgeable associates.

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Legal Assistant

The Law Offices of Pucin & Friedland, P.C - 2014 - 2016

• Continually contact and follow though for all recovery of commercial overdue debits.

• Manage client base for recovery of commercial clients and effectuate suit for recovery.

• Ensure compliance for all federal and state laws.

• Provide new solutions for debt recovery of commercial obligations.

Manager

Angel Kisses - 2009 - 2014

Supervise and appraise staff

Manage budgets and maintain statistical and financial records

Promote and market the business

Oversee pricing and stock control

Maximize profitability and meet sales targets

Drive Sales and Branding for the Store

Contact this candidate