Max Kraut

*** ****** ****. ● Long Beach, New York, 11561

516-***-**** ● ad3pkc@r.postjobfree.com

EDUCATION

Stony Brook University; Stony Brook, NY. May 2012

B.S. Biology - Sociology minor

magna cum laude. 3.7 GPA

RELEVANT EXPERIENCE

Ponderosa Packaging

Manager of Operations April 2022 - September 2022

● Managed day-to-day operations for packaging company whose primary clientele revolved around Multiple Award Schedule (MAS) and Federal Supply Schedule (GSA) government awarded contracts

● Oversaw and led an efficient team of six employees, in their roles of sales, production, scheduling, warehousing, OTR logistics, and customer service

● Programmed and Scheduled manufacturing jobs for top senior sales team at Unicorr (Connecticut Container and all ancillary sheet/box plants) surpassing $150M in annual sales

● Responsible for the development of structured career-pathing; scored quarterly against personal and departmental goals which were measured by KPI data in efforts to secularize responsibilities and define departments and business structure

● Senior experience in regards to development of new corrugated and packaging items

● Responsible for the implementation of 3PL including local warehousing, logistics; and installing a simplified inventory management program in efforts to organize incumbent inventory, shorten lead times, plan for just-in-time (JIT) delivery, as well as reduce aged inventory and storage costs

Gadge USA

Customer Experience (CX) Account Manager October 2018 - April 2022

● Managed Customer Experience (CX) team in an effort to fulfill daily customer needs; JIT delivery, customer inquiry, quality assurance, and customer pricing across 30+ industry-diverse portfolio of clients, amounting to $28.5M in total sales revenue

● Analyzed customer inventory levels and drive our replenishment program, via inventory stock reports, located in our 30 warehouses nationwide

● Develop and coordinate weekly discussions directly with customers regarding current inventory, slow-moving (aged) inventory and future usage

● Engage customer base on existing and developing corrugated and packaging product lines while coordinating with Sales and Project Development teams via weekly meetings; new projects assigned via CRM

● Strategize, plan, and execute daily/weekly/monthly customer experience initiatives with our CX specialists and senior CX specialists as well as mentor staff to meet said goals based on measurable KPI data

● Mentor employees through daily support and guidance of customer and interdepartmental interactions including phone, e-mail, local, and virtually

● Serve as liaison between inside and outside staff (Sales) by engaging with customer on outstanding and actionable customer issues and inquiries

Citation Healthcare Labels

Project Manager August 2015 - October 2018

● Quote, plan, direct, and coordinate all activities of designated projects

● Ensure project objectives and goals are attained within strict time frames

● Initiate and sustain high-level contact with clients to review requests, projects, label designs and production timelines

● Directed interdepartmental communications regarding current production queue, preparation for prospective work, and internal problem-solving

● Coordinate awarded projects from estimation to completion while maintaining organization of client files and communication records

● Develop creative solutions for potential issues throughout study development and order progression

● Engage with internal departments daily with QA, Design, Manufacturing, and Operation teams in order to streamline production

● Daily meetings and report and with Quality Assurance Manager, Inspection and Quality Assurance, streamlining QA/QC processes

● Approved incoming materials by confirming client specifications were met

● Responsible for performing line clearances and press clearances for production line PROFESSIONAL SKILLS

● Comprehensive knowledge of Microsoft Office, Adobe

● Project Management and Coordination

● cGMP, SOP, QA, and Laboratory Experience

● Sage, CRM, Workfront

● Pricing and Quoting

● Excellent written/verbal skills relating to customer experience

● Ability to strategize, operate, and multi-task in high pressured environment

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