Customer Service Representative
Resume:
Nikeriya Williams
Jacksonville, FL *****
********.******@*****.***
Customer Service Representative with 4+ years of experience in telephone customer service, sales, & customer care. Familiar with conflict resolution, and I possess a great attitude. Answered over 90% of inbound calls during peak. Successfully works as part of a team to reach personal & business goals. I am committed to helping customers and providing excellent service and finding solutions to customer inquiries in a timely manner.
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
Amazon - Jacksonville, FL
September 2023 to Present
• Receive and put away inventory
• Ensure product meets quality requirements
• Get customer orders ready and pack them up.
Collections Agent
Radius Global Solutions LLC - Jacksonville, FL
January 2023 to August 2023
• Send out collection calls to customers
• Identify the negative account & solution
Sales Agent
Optum 360 United Healthcare - Jacksonville, FL
August 2022 to January 2023
• Sold Healthcare plans
• Identified sales opportunities and acted on leads Warehouse Associate
Fanatics, Inc - Jacksonville, FL
August 2021 to February 2022
• Ensured that all merchandise counts were in order
• Took orders and packed items for customer deliveries Customer Service Representative
Winn-Dixie - Jacksonville, FL
March 2020 to February 2021
• Managed customer accounts
• Greeted customers
• Operated the cash register
Education
High school diploma
Zarephath Academy - Jacksonville, FL
August 2019 to May 2020
Skills
• Customer service
• Conflict Management
• Account Management
• Sales
Contact this candidate