Sophia Harris-Chambers

Homestead, FL *****

ad3phg@r.postjobfree.com

+1-305-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Rocket Pro Originate of Rocket Mortgage (formerly Quicken Loans) - Homestead, FL April 2022 to October 2022

• Solve customer problems

• Answer general question

• Engage with customer

• Handle/process payments

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Ability to navigate multiple screens/programs • Ability to multi-task

• Desire to work in a team environment achieving personal and team goals

• Ability to follow direction and accept coaching

• Transfer calls

• File messages

• Date stamp time of call and record in computer system

• Relay verbal messages

Insurance Customer Service Representative

AT&T - Miami, FL

January 2021 to February 2022

• Provided policy and service information

• Answered general questions

• Assisted customers with a warm and professional attitude

• Set up client appointments

• Ability to navigate multiple screens/programs • Ability to multi-task

• Ability to follow direction and accept coaching

• Desire to work in a team environment achieving personal and team goals Customer Service Representative

Answering Service Operator - Miami, FL

November 2019 to September 2020

• Act as human answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and insurance companies.

• Greet customers warmly and ask how to help.

• Transfer calls.

• Relay verbal messages.

• Record and deliver messages.

• Call the appropriate person requested by caller.

• Page individuals and inform them of message.

• Refer caller to emergency numbers if necessary.

• Date stamp time of call and record in computer system.

• File messages.

Education

Senior High School Education in Sports Management

South Dade Senior High School - Homestead, FL

August 2018 to June 2021

Skills

• Host/Hostess

• Serving Experience

• Busser

• Restaurant Experience

• Microsoft Word

• Customer service

• Live chat

• Typing

• Sales

• Communication skills

• Time management

• English

• Food Service

• Cold Calling

• Food Service

• Hospitality

• Culinary experience

• Food handling

• Serving

• Food safety

Assessments

Memorization — Proficient

October 2020

Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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