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Front Desk Agent

Location:
Buffalo, NY
Posted:
February 17, 2024

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Resume:

Chadwick Cohn

** ****** **

Buffalo, NY *****

ad3phb@r.postjobfree.com

+1-716-***-****

Note:

Have Proper Transportation for any job

Email is ad3phb@r.postjobfree.com

Old email is Invalid. It is No Longer ad3phb@r.postjobfree.com Willing to relocate to: Fort Lauderdale, FL - San Diego, CA - Buffalo, NY Authorized to work in the US for any employer

Work Experience

Front Desk Agent/Night Auditor

Salvatore's Grand Hotel - Williamsville, NY

January 2015 to Present

Front Desk Operations, Fine Dining Reservations (Open Table & Phone Requests) at Russell's Steakhouse, Seasonal Gift Card Sales, Conduct Night Audit Part Time at Close of Day for Hotel & Steakhouse & Sports Bar on Property and Serve as Evening/Overnight Manager-On-Duty PROFESSIONAL REFERENCE:

General Manager Mark J. Jerge

Owner Russell J. Salvatore

Night Auditor/Front Desk Agent

Hotel Henry - Buffalo, NY

August 2014 to January 2018

On-Call Night Auditor at The Mansion on Delaware (MODA) and Hotel Henry. Coordinate Front Desk Operations & Conduct Night Audit during Holidays and Special Events. PROFESSIONAL REFERENCE: Audit Manager Andrew Klimowicz Night Auditor/Front Desk Agent

The Lofts on Pearl - Buffalo, NY

January 2012 to February 2016

Front Desk Operations and Night Audit

PROFESSIONAL REFERENCE: Hotel Manager Patrick Summerville now with Home2Hilton Williamsville, NY

General Manager Evan Baker now with Home2Hilton

Williamsville, NY

Education

Master's degree in Education

California State University-Northridge - Northridge, CA September 2003 to June 2005

Bachelor's in Communications

Ohio State University-Main Campus - Columbus, OH

June 1989 to June 1993

Skills

• Computer Software Including Hospitality Software such as Opera, Fidelios, Micros, Hilton and Microsoft Office (10+ years)

• Restaurant & Retail Sales Experience Includes: Russell's Steaks, Chops & More (WNY-Current), Gino's Pizza of Chicago (Los Angeles), D'Avolio (WNY), Pearl Street Catering (Webb Building- WNY), Salvatore's Grand Hotel Breakfast & Russell's Fine Dining Steakhouse Open Table & Phone Reservations(WNY), Salvatore's Italian Gardens (WNY), Tuscana (WNY), Panera (WNY), Bagel Jays (WNY), Eastern Pearl (WNY), Chin Chin (Los Angeles), VIP Clubs-Sportservice at Buffalo Bills Stadium (WNY), Wild East (Ft. Lauderdale), Victoria Station (West Palm Beach), The Market & Pizza Inn(Toledo, Ohio), Burger King (Maumee/Perrysburg Ohio). Varied Positions including: Hotel Breakfast Setup/Breakdown, Banquet Server, Food & Beverage Assistant Director, Manager, Assistant Manager, Assistant Kitchen Manager, Host, Server, Runner, Busser, Kitchen Crew, Salad Prepper.) (10+ years)

• Cash Handling (10+ years)

• Scheduling

• Receptionist

• Billing

• Marketing

• Quickbooks

• Excel

• Outlook

• Microsoft Word

• Customer Service

• Microsoft Office

• Management

• Front Desk

• Front Office

• Guest Service

• Reception

• Night Audit

• Hotel Management

• Bartending

• Journalism

• Culinary Experience

• Office Management

• Cooking

• Merchandising

• POS

• Event Planning

• Food Safety

• Food Preparation

• Sales

• Public Relations

• Blogging

• Accounts Receivable

• Upselling

• Profit & Loss

• Social Media Management

• Payroll

• Microsoft Powerpoint

• Writing Skills

• Events Management

• Photography

• Restaurant Experience

• Leadership Experience

• Conflict Management

• Military Experience

• Computer Literacy

• Serving Experience

• Multilingual

• Budgeting

• Search Engine Optimization (SEO)

• Restaurant Management

• Digital Marketing

• Adobe Illustrator

• Copywriting

• Branding

• Addiction counseling

• Leadership

• Hotel experience

• English

• Adobe Photoshop

• Proofreading

• Google Analytics

• Property leasing

• Data collection

• Sports coaching

• Supervising experience

• Teaching

• Hospitality

• Social media marketing

• Patient monitoring

• Documentation review

• Continuous integration

• Behavioral health

• Property management

• Social work

• Graphic design

• Email marketing

• Human resources

• Project management

• Salesforce

• Office experience

• Computer skills

• Communication skills

• Organizational skills

• Phone etiquette

• Bilingual

• Hospitality management

• Guest services

• Guest relations

• Front desk

• Typing

• Order entry

• Proofreading

• Customer service

• QuickBooks

• Social media management

• Upselling

• Copywriting

• Sales

• Events management

• Cash handling

• POS

• Windows

• Adobe Photoshop

• Property management

• Hotel experience

• Adobe Illustrator

• Cash register

• Training & development

• Leadership

• Digital marketing

• Retail sales

• Serving

• Budgeting

• Restaurant experience

• Profit & loss

• Cooking

• Bartending

• Driving

• Teaching

• Hospitality

• Guest services

• Supervising experience

• Marketing

• Office management

• Social work

• Public relations

Languages

• English - Expert

• French - Expert

Certifications and Licenses

Driver's License

Teaching Certification

Assessments

Bartending — Proficient

May 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I'm considered an excellent Candidate for Retail Sales or Merchandising, Host or Concierge, Front Desk or Night Audit. I am mature and held in high regard by former employers plus have a great deal of experience. I'm responsible, trustworthy, conscientious, pleasant, courteous & hard-working. Plus I'm detail-oriented, reliable and considered a high caliber man with a strong moral and ethical code. Plus RELATED EXPERIENCE TO THIS POSITION:

10/02-9/05 CROSSROADS SCHOOL OF ARTS & SCIENCES COMMUNITY PARTNERS PROJECT Juvenile Detention Facility Counselor & Tutor in a GED/High School Equivalency Training Program 01/04-6/04 LOS ANGELES COMMUNITY DESIGN CENTER AT-RISK YOUTH PROJECT 09/01-12/03 LOS ANGELES UNIFIED SCHOOL DISTRICT (LAUSD-District B) SUN VALLEY MIDDLE SCHOOL (SUN VALLEY, CA) Social Studies Student Teacher.

VAN NUYS ACADEMIC PROGRAM INITIATIVE (CAPI) 02/03-06/03 Probation Assistant Liaison with Los Angeles County Probation Department. Youth Service Specialist (YSS) for Juvenile Offenders on Probation.



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