Customer Service Representative
Resume:
Resume
Angie L Wiggins
Arvada, Co, 80003
Work History:
November 2006 to
March 2020. 14 years
American Family Insurance
Englewood, CO. 80215
Claims Adjuster
Duties included:
Answered 80+ incoming calls per day, took first notice of loss for both insured and claimants on auto accidents. Set up preferred body shops, independent adjusters, drive in appointments for auto estimates and repairs. Kept in constant contact with the body shop of the parties choice to check status of repairs as needed. Set up rentals for insured and claimant if warranted. Ordered police reports, took vehicle statements. Handled catastrophe storm season damage for both auto and property during storm season. Made claims for tow bills and paid. Handle glass claims and set up repairs with preferred glass companies. Troubleshoot it and kept up to 100 claims and turned them over as quickly as possible for solution Reason for leaving :
Retired but would like to return to work.
Safeco insurance
April 2002 to November 2006
Customer Service in Claims
Duties included:
Answering 65+ calls per day incoming. Set up first notice of losses for claimant and insured, transfer to appropriate adjuster department for casualty and basic liability claims. Spoke with attorney offices and transferred to adjuster. Researched medical bills from medical facilities on status of payment and handled any simple questions not require an adjuster contact. Set up tow bills, order, police reports, and documented each claim as needed. Troubleshoot it all the problems for possible solutions with the insured and claimant. Reason for leaving
Offered claims adjuster position with higher wages and more opportunity to learn the claims process.
Skills:
Microsoft office
PowerPoint
American family, intranet and Internet
Word perfect
Programs set for Safeco and American family insurance containing several different screens and postings.
Recognitions:
Received several customer service awards from letter sent by clients praising my customer service from the beginning of the claim to the end for them. I am passionate about customer service and always have been. Customer comes first and to treat them as a family member has what I have believe all these years
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