Margarito Herrera

(Rito/ MG)

Customer Service Expert

**** *. ***** **

Chicago, IL 60614

872-***-****

ad3pcw@r.postjobfree.com

SKILLS

Capability of interpreting any inquiry with advocacy of the customer in mind; To ensure the company remains the first choice by utilizing collaboration with colleagues and procedures.

EXPERIENCE

Whole Foods, Chicago - Specialty Food Prep

August 2023 - October 2023

●Assembled and disassembled work tools safely-daily while maintaining a clean work area.

●Attained and retained cheese cutting insight.

●Received and stocked merchandise (Crackers, Wine, Cheese).

Chicago Theatre, Chicago - Porter

May 2023 - July 2023

●Served guests' by answering questions and concerns on directory or event advice.

●Tidied backstage and seating area for hygienic purposes.

●Supported the theater's clean appearance by maintaining the public areas during and after events.

Nordstrom, Chicago - Fulfillment

October 2021 - August 2022

●Maintained and examined back stock and sales floor merchandise.

●Audited product quality to the Nordstrom standard prior to packaging and shipping.

●Escalated any lost merchandise to supervisors for investigation.

Amazon, Skokie - Overnight Fulfillment

May 2020 - August 2020

●Familiarized myself with many positions- including; stocking, picking and packing, scanning and outbound package organization..

●Ensured packages were distributed in a timely manner to the correct location by date and time.

●Mastered each position to rotate daily & keep daily goal on target.

H&M, Chicago - Call center agent

November 2018 - May 2020

●Provided excellent service to our online and in Store customers via email and phone.

●Resolved customer inquiries and complaints in a prompt and professional manner the first time.

●Ensured accuracy with complaints to maximize the phone que availability by FCR.

Capital One, Schaumburg - Credit Service Coordinator

January 2015 - October 2017

●Processed and evaluated KYC security requirements and documentation in the beginning of the phone call.

●Processed data changes on existing accounts and new credit applications.

●Determined risk level of credit lending and evaluated their trade line credit bureau data.

EDUCATION

Uplift High School, Chicago - HS Degree

September 2009

Aveda Institute, Chicago - Esthetics Licensure

March 2013

ACCOMPLISHMENTS

Versatile, self-starter that is respectful towards colleagues and customers. Consistent and conscientious when it comes to providing exemplary service by exceeding any expectations without over promising.

References available upon request.

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