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Customer Service Community Manager

Location:
Washington, DC
Posted:
February 18, 2024

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Resume:

Jen Richardson

***** ******** **** - **********, ******** 22192

ad3p90@r.postjobfree.com - 703-***-****

OBJECTIVE Energetic, detail oriented professional with customer service, sales and management experience pursuing an

Assistant Community Manager position.

EXPERIENCE

Woods of Fairfax, Lorton, Virginia

Leasing Manager, July 2016 to Present

© Review and approve new applications. Review with leasing consultant any concerns with reasons for cancelling

or denials

@ Walk Ready/Vacant; prepare list of any missed items; follow up to ensure it’s completed

@ Prepare Occupancy calculator; Analyze the trends and recommend a plan to address it

© Review leasing/occupancy goals

© Daily review of LRO pricing; analyze availability and leasing trends; make suggestions for any price adjustments

© Update LRO comps weekly; review with PM

@ Prepare and Update Hot Sheet

© Review Prospect pipeline to ensure the contacts are up to date.

© Prepare the Marketing Call report; review all data with PM and provide feedback on results, trends,

recommendations

© Oversees the renewal process- batches run, letters printed and verified are correct.

© Coordinates communications to residents for maintenance work or other services

© Coordinates details of resident events

© Coordinates Community watch meetings

© Coordinates zone inspections

© Reviews commission submissions

River Run Senior Apartments, Woodbridge Virginia

Assistant Property Manager, April 2013 to June 2016

© Writing work orders for Maintenance department based on information from tenants

© Processing resident payments

© Prepare delinquent accounts to be turned over to collections

© Send delinquent accounts over to attorney

© Process 5 day letters

@ Assist in planning resident functions

@ Delinquency reports

© Assist in market surveys

© Ordering marketing material

© Responsible for all lease renewals

© Process move outs

© Perform daily inspections of vacant units

EDUCATION — Garfield HS

SKILLS

Yardi, MS Word, Excel, Entrata, Core Logic, Pay lease, LRO, Bluemoon



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