Personal Assistant Account Manager
Resume:
Erica DuJardin
Brewer, ME *****
**************@*****.***
EXPERIENCE
Rent A Center, Bangor, ME - Sales Account Manager
October 2023 - Present
Responsible for increased revenue through sales growth
Continuous training to improve sales knowledge
Maintain product knowledge on all inventory
Inventory processing twice weekly
Daily sales reports updates
Hannaford, Brewer, ME - Department Manager Trainee
April 2023 - August 2023
Scheduling based on team availability and predicted hours needed for operation
Monthly Inventory
Stocking and rotating merchandise
Ordering inventory based on projected needs
Scanning merchandise to remove from system
Wayfair, Bangor, ME- Fraud Specialist
(Previously Sales and Service Consultant)
May 2017 - March 2023
Followed SOPs to guarantee accuracy in my work
Ensured Metrics met or exceeded company standards
Reviewed information on an order to confirm if an order is fraudulent or authentic
Used programs including Sift, Riskified, and Ekata, as well as Signyfied, to confirm information
Followed up with Financial Institutes to resolve Disputes
As a Sales and Service Consultant:
Key point of contact for customers
Resolved issues which included shipping and delivery, incorrect items and payments
Managed escalated orders with proper resolutions to ensure absolute satisfaction
Calls successfully completed in six minutes or less in a fast paced setting
Answered Inbound calls to include resolution of concerns, product knowledge, and complete sales based on customers needs
Veatch Consulting Services, Castle Rock, CO — Executive Assistant
April 2013- March 2015
Assisted in opening over 70 successful dental offices in states including
Texas, Colorado, Ohio and Utah, as well as Canada
Required to fill out credentialing paperwork for insurance companies
Responsible for performing phone interviews for elite dental assistants
and office managers
Assisted in setting up phone, cable, and electricity accounts for individual
offices
Maintained a high level of professionalism and the utmost level of confidentiality
Loaf N Jug, Castle Rock, CO— Kitchen Manager
April 2011 - April 2013
Responsible for ordering product to ensure availability to customers
Responsible for interviewing and hiring
Maintained proper scheduling to ensure the most efficient and cost
effective outcome for company
EDUCATION
Westwood College, Denver, CO— Associates of Applied
Science- Business Administration
GPA: 3.5
2015
Professional References Available On Request
SKILLS
Excellent communication
skills -reading, writing and
speaking effectively
Excellent computer skills
including spreadsheets,
Word, Email and Powerpoint
Flexible and easily adaptable
to changes
Maintains professional
relationships with coworkers
AWARDS
Presidents List 2014
Dean's List 2013, 2014
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