Service Desk Data Analysis

Location:

Minot, ND, 58701

Posted:

February 18, 2024

Contact this candidate

Resume:

Randy M. Sund

701-***-****

P.O. Box *** Minot, North Dakota 58702-0973

*********@*****.***

Objective

To provide a quality employee to an employer to which they benefit by my versatile experience in the work field.

An avid learner to technology, willing to try and learn new procedures and requirements for the job.

Skills & Abilities

Desktop Engineering - SCCM

Service Desk

Service Desk Asset Services

Desktop Support - Remote

Desktop Imaging

Service Desk App Support

Field Services

Service desk –Asset Management

Incident Management

Problem Management

ITSM (IT Service Management)

Services Operations Management

Event Management & Scheduling

Continual Service Improvement

Service Transition

Data Analysis and Reporting

Request Fulfilment

Release &Deployment Management

Service Asset & Config Mgmt

Change Evaluation Management

CSI Techniques

Transition KM techniques

Data Analysis

Data analysis with MS Excel

Technology Trends

Leadership and Professional development Skills

Effective Communication

Client Focus

Managing Change

Execution Excellence

Build Collaborative Relations With Management and Clients

Experience

Cognizant Technologies June 31, 2022 to June 14, 2020

Senior systems Engineer, Cognizant

Provided Remote and Local Software Support

Provided installation of Software and Hardware Support

Provided Support to Remote user

Acosta Sales Representative 2020 to 2019

Traveled the State processing Display setups for remote setup of Products and New Displays

Was Samsung Representative for Cell phone representation for in Best Buy Location in Minot, North Dakota

Safari Fuels February 2019 to 2017

Setup and maintained the networks in five store locations. Serviced the network system in five store locattions..

Setup price book and back office software in five store location as well as built, serviced and setup all Credit card processing equipment, serviced and setup computers and priinters for the five convenient stores in company.

Maintained and serviced and processed software upgrades on the credit card machines and network.

Racers Convenience Stores 2017-2014

Setup the Radiant Point of Sale software, credit card terminals, and setup and maintained the network system for the point of Sale Software as well as serviced and maintained all the computer equipment in four locations.

Set up and maintained the price book and the back office software for the four convenience stores and maintained all computer and printers in the network

Maintained and serviced and processed software upgrades on the credit card machines and network.

Wired Cellular 2014-2006

Sold Cell Phones and Accessories and troubleshoot Cell Phone issues

Helped Establish POS System and Maintenance and Product Entry and Product Receiving

Setup all computers and the Network Sytem on Which they Run

Maintainance and Trouble shooting all the Computer issues as well as Building of systems.

Processed and Maintained all Credit Card Processing equipment and Maintenance.

Radio Shack Dakota Square 2006-2000

Diagnosed and Repaired all Computer issues or the complete line of IBM, Tandy, and Compaq Computers. Both laptop and desktop models.

Diagnosed and Repaired Store computer systems as well as customer units brought in for repair as well as warranty.

Processed Shipping and Receiving.

Sold Cell Phones and Accessories