Service Desk Data Analysis
Resume:
Randy M. Sund
P.O. Box *** Minot, North Dakota 58702-0973
ad3p83@r.postjobfree.com
Objective
To provide a quality employee to an employer to which they benefit by my versatile experience in the work field.
An avid learner to technology, willing to try and learn new procedures and requirements for the job.
Skills & Abilities
Desktop Engineering - SCCM
Service Desk
Service Desk Asset Services
Desktop Support - Remote
Desktop Imaging
Service Desk App Support
Field Services
Service desk –Asset Management
Incident Management
Problem Management
ITSM (IT Service Management)
Services Operations Management
Event Management & Scheduling
Continual Service Improvement
Service Transition
Data Analysis and Reporting
Request Fulfilment
Release &Deployment Management
Service Asset & Config Mgmt
Change Evaluation Management
CSI Techniques
Transition KM techniques
Data Analysis
Data analysis with MS Excel
Technology Trends
Leadership and Professional development Skills
Effective Communication
Client Focus
Managing Change
Execution Excellence
Build Collaborative Relations With Management and Clients
Experience
Cognizant Technologies June 31, 2022 to June 14, 2020
Senior systems Engineer, Cognizant
Provided Remote and Local Software Support
Provided installation of Software and Hardware Support
Provided Support to Remote user
Acosta Sales Representative 2020 to 2019
Traveled the State processing Display setups for remote setup of Products and New Displays
Was Samsung Representative for Cell phone representation for in Best Buy Location in Minot, North Dakota
Safari Fuels February 2019 to 2017
Setup and maintained the networks in five store locations. Serviced the network system in five store locattions..
Setup price book and back office software in five store location as well as built, serviced and setup all Credit card processing equipment, serviced and setup computers and priinters for the five convenient stores in company.
Maintained and serviced and processed software upgrades on the credit card machines and network.
Racers Convenience Stores 2017-2014
Setup the Radiant Point of Sale software, credit card terminals, and setup and maintained the network system for the point of Sale Software as well as serviced and maintained all the computer equipment in four locations.
Set up and maintained the price book and the back office software for the four convenience stores and maintained all computer and printers in the network
Maintained and serviced and processed software upgrades on the credit card machines and network.
Wired Cellular 2014-2006
Sold Cell Phones and Accessories and troubleshoot Cell Phone issues
Helped Establish POS System and Maintenance and Product Entry and Product Receiving
Setup all computers and the Network Sytem on Which they Run
Maintainance and Trouble shooting all the Computer issues as well as Building of systems.
Processed and Maintained all Credit Card Processing equipment and Maintenance.
Radio Shack Dakota Square 2006-2000
Diagnosed and Repaired all Computer issues or the complete line of IBM, Tandy, and Compaq Computers. Both laptop and desktop models.
Diagnosed and Repaired Store computer systems as well as customer units brought in for repair as well as warranty.
Processed Shipping and Receiving.
Sold Cell Phones and Accessories
Education
Des Lacs Burlington High School
Des Lacs, N.D.
Cheyenne Aero Tech
Airframe and Power Plant Technician
FAA CERTIFICATION
Cheyenne, Wyoming
References
Brandy Lovelady (ad3p83@r.postjobfree.com) Supervisor Cognizant
Jasmine Hauck, Friend
Pan Enno, Friend
Dr. Howard Reeve, Trinity Hospital
Lois Zahn, Trinity Nursing Home
Shawna Shefstad Friend
Shannon Michels, Karma Convenience Store Owner
Contact this candidate