LUIS BERMUDEZ

El Paso, TX *****

ad3p7g@r.postjobfree.com

+1-915-***-****

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.

Work Experience

Significant Incident Reporting Manager

Loyal Source - Pecos, TX

September 2023 to February 2024

• Initiate and lead Business Critical Incident -Management calls, gathering required resources to remediate the issue as quickly as possible

• Provide business impact updates to stakeholders and leadership as required (in verbal and written form)

• Prepare customer facing communications for status updates and incident reports

• Capture Incident details and update all necessary tools and documents

• Provide required notifications and updates on all Business Critical Incidents within established service levels

• Participate in Post Mortem meetings and work with Problem and Change

• Managers to drive technical teams to define root cause

• Coordinate with support leaders and technical experts to ensure swift resolution of

• Business Critical Incidents

• Ensure that Incident Management KPIs are recorded and their targets met

• Ensure that the detection, initial diagnosis and prioritization of all incidents is effectively and consistently applied

• In cooperation with Problem and or -Change Managers, conduct post incident analysis and ensure accurate root cause of incidents is captured and appropriate preventive actions are identified and tracked

• Make recommendations for service process improvement plan

• Design and continually improve processes and metrics

• Work closely with Change Management leaders on major incidents to correlate them to requested changes.

• Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.

• Completed filings and upheld strict compliance with regulatory agencies and supervisors.

• Identified partnership opportunities and established favorable business connections.

• Identified opportunities to streamline processes and improve office operations and efficiency.

• Built and managed processes for tracking and monitoring department performance.

• Created organized filing system to manage department documents.

• Created reports, presentations and other materials for executive staff. Medical Liaison

GardaWorld Federal Services - El Paso, TX

March 2021 to June 2023

• Prepares and assembles medical record documentation/charts

• Captures and transcribes medical record documentation utilizing electronic medical record applications

• Ensures medical record compliance

• Significant Incident report team- official trainer

• Proficient in all ACF and ORR reporting systems

• Trained in all GARZA and Flores criteria

• Knowledgeable of requirements for medical SIRs and Flores reporting

• Medical investigation proficient

• Cross trained in medical casework and scribing duties

• Has helped to establish Tracking system for all offsite labs and documentation requests

• Responsible for isolation tracking in liaison department

• Trainer for Treatment authorization requests

• Go to El Paso Behavioral, Neurology and Health department records

• Responsible for scribing all aftercare notes and services conducted offsite

• Knowledgeable of all medical Liaison SOPs

• Expert in medical administration and office coordination

• Coordinate care between CMO/DCMO and other medical entities. Advanced Medical Support Assistant

US Department of Veterans Affairs - TX

June 2015 to March 2021

• Works collaboratively in an interdisciplinary coordinated care delivery environment i.e., patent aligned care team, or other specialty care

• Coordinates with the patent care team to review the clinic utilization by using various reports on-the- job training for new and current employees;

• Acting Lead in the absence of the Lead MSA, running reports and distribution.

• Assisted A/O with PATS and communicated with Veterans to resolve concerns. Demonstrates a high level of flexibility, teamwork, and multi-faceted skills by cross-training to other areas to provide coverage as needed.

• On-the-job training for new and current employees and Call Center MSA staff on BH scheduling procedures.

• Worked independently managed position responsibility with little to no supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

• Monitored and entered updates of demographic information to ensure organizational goals were being met by the team.

• Volunteered to work on special projects for the BH Service as well as other CBOC clinics.

• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments

• Develop/ maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies

• Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My Healthy Vet MHV

• Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs. Mental Health Technician

University of Behavior Health - El Paso, TX

April 2012 to June 2015

A Mental Health Technician is a professional who provides support to mental healthcare professionals in hospitals, private institutions or patient residences They observe and report information about patient behavior to the Doctor, including mood swings and the wellbeing of their patients.

Transportation Specialist

United States Army - El Paso, TX

April 2004 to January 2012

Education

Bachelor of Science in Nutrition science

Western Governors University - Remote

June 2020 to November 2023

Associate in business management

DeVry University

July 2015

Associates in medical assistant

Vista College - El Paso, TX

August 2013

Skills

• Risk management

• Quality Assurance

• Databases

• Senior leadership

• Incident management

• Data analytics

• Process Improvement

Certifications and Licenses

Certified Medical Assistant

BLS Certification

Public trust level 2

AED Certification

TS/SCI

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