Jerold C Clark

* ***** **

Franklin, Massachusetts 02038

508-***-**** / ad3p5o@r.postjobfree.com

QUALIFICATIONS

Thirty-Eight years’ experience in Electronic Technology; Experience beginning with minicomputers and all their peripherals to extensive knowledge in the Telecommunications field. Senior Telecommunications to the world’s largest and respected ACD systems, servicing multi-vendor sites and environments. In-depth knowledge of Aspect ACD; AVAYA G3r4 PBX; S8710PBX; Audix Voice Mail; AVAYA Message Manager voice mail; AVAYA CMS call collection systems; NICE call recording systems; One year experience with many areas of Ring Central Unified Communications. Diagnosing and resolving break/fix issues in a timely manner. Break/fix service level agreements always meet. Works well with others and as a team player. Independent worker, with little or no supervision.

PROFESSIONAL EXPERIENCE

Waters Corporation. Milford, Massachusetts. 2009-2023

Senior Telecommunications Engineer

Supported all areas related to AVAYA G3r PBX. Duties included ACD (automatic call distribution) database adds, and changes located in Milford, Eastern Europe and US based remote sites. Maintaining all telephone circuits, T1 and POTS lines, connected to the PBX. Including adding and/or trouble shooting any outages with related carrier vendors. Creating adds and changes to AVAYA CMS (call collection database) and voice mail system. All adds, moves and changes to desk top telephones (VOIP, digital and analog.) Running CAT 5 cabling and phone wire for newly set up labs. Terminating closet and work area jacks for both phone and desktop computers. Assisted in the initial stages (tandem) of converting from AVAYA PBX to Ring Central Unified Communications. Assisted in setting up all European and US sites. Mostly data base entry and non ACD functionality.

Accomplishments:

Project management of all AVAYA PBX upgrades as needed.

Multiple lab cabling demo and wiring reconstruction.

Averaged 50 desktop telephone changes per month.

Learning Ring Central as much as possible until layoff.

EDS an HP Company. Lincoln Rhode Island. 2007-2009

Telecommunications Analyst II

Moves, adds and changes for all Bank of America PBX / ACD systems. Duties included managing daily work requests and meeting SLA matrix. Aspect Communications ACD programing; CMS programming; Update AVAYA Message Manager voice mail systems; NICE call recording programming; Assist with any Aspect or AVAYA priority one outages and/or phone circuit down issues. Responsible for all related database back-ups.

Accomplishments:

Assisted in updating Bank of America trunk/adjunct database.

The average of 200 phone software changes monthly.

Bank of America. Lincoln/East Providence Rhode Island. 2004-2007

Telecommunications Analyst II

Very much the same duties as above (with EDS.) Bank of America Bank of America elected to have EDS/HP take over the IT voice and data infrastructure.

Page Two Jerold C Clark

Bank of America/Fleet National Bank. Lincoln Rhode Island. 2000-2004

Telecommunications Analyst II

Responsible for the continuous uptime related to the Aspect ACD systems for the Fleet Call Center. Monitoring logs, events and working with vendors related to all priority one outages. Manage daily work requests for Aspect ACD’s and AVAYA G3r PBX’s. Assist with programming and installation of the AVAYA partner systems. Rolm PBX station and voice mail programming.

Accomplishments:

Move all circuits in the Lincoln Call Center from the OC12 MUX to the vendor programmed OC 48 NUX

Install and connect 12 Edify VRU’s to the Aspect ACD’s

Achieved 100 percent up time on Aspect ACD’s for four years.

Aspect Telecommunications. San Jose, California 1992-2000

Senior Customer Operations Engineer.

Responsibilities included installation, service and preventative maintenance on all Massachusetts area (average 12 to 15 assigned sites) Aspect ACD systems. All upgrades, patches and change modifications performed in a timely fashion. In 1999 update all legacy UNIX OS to Microsoft Window NT.

Accomplishments:

Large sites include Fidelity Investments, Putnam Investments and Lotus Notes.

Champion Circle was awarded in 1994 and 1998.

Mohawk Data Sciences/ Decision Data. Woburn Massachusetts. 1984-1992

Field Service Engineer.

Installation, service and preventative maintenance on various types of minicomputers and peripherals. Systems included Qantel and MDS minicomputers. Maintained external disk drives, tape drives. Printers and CRT’s.

EDUCATION

Sylvania Technical School. Waltham, Massachusetts.

Computer Electronics.

Northeastern College, Needham Massachusetts.

Introduction to Telecommunications.

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