Melissa Lavey, MBA, CSM, CSPO

401-***-**** ad3p4k@r.postjobfree.com 8 Katie Drive, Warren, RI 02885

Summary

●Seasoned IT leader of people and products, Certified Scrum Master, Certified Scrum Product Owner, and Accredited Technical Atlassian Sales Professional with over twenty years of IT product and project management experience.

●Adept at helping clients by guiding them in creating and/or adopting IT products that improve efficiencies, delight users, streamline processes, and meet their unique business needs.

●Expert communicator with a strong, demonstrated ability to listen and influence individuals and groups from all areas and levels of an organization, while creating change and managing teams in both remote and co-located environments.

●Fluent in: JIRA, MS Azure DevOps, MS Project, Teams, Visio, Power Point, Excel, SQL Server, Slack, and many more.

Experience

Brave River Solutions Warwick, RI

Senior IT Project/Product Manager 6/2020 - Present

●Own the relationship with and manage all products for a large banking client, moving toward an agile approach with incremental software releases. Manage application development and software integrations, including SaaS solutions and API-driven system architecture, while adopting highly efficient platforms such as React and Angular.

●Directed the creation, development, and delivery of a high-volume, complicated payment system for a well-known banking client, from concept to implementation and beyond. Resulted in a highly efficient, highly utilized, innovative software product, and transitioned the bank to cloud data storage as well as modern identity management.

●Led the creation and development of large custom software product that successfully transitioned a multi-million-dollar manufacturing company from an all-manual shop floor to a fully automated operation, while coaching both Brave River and client teams as they adopt an iterative, agile approach; educated teams in agile principles, ceremonies, and roles. Trained all company staff, from executives to shop floor teams, to use the software.

●Manage business analysts, conduct quality assurance testing and product user training.

●Pioneer an early-stage Agile Transformation; introduce Brave River Solutions to Scrum and Kanban methodologies.

Gurnet Consulting Providence, RI

Senior Project Manager Consultant / Senior Scrum Master at UNFI 2/2019 – 2/2020

●Lead data warehouse consolidation projects, advise the Director and guide international project teams in adopting and implementing Scrum practices, producing artifacts, and facilitating ceremonies, and delivering functionality iteratively.

●Educate Directors, Product Owners, and Development Team in organizing/prioritizing backlog work, establishing definition of “done,” defining Scrum roles on project teams, estimating complexity of work, establishing workflows in JIRA, planning sprints, and measuring velocity.

●Promote an organizational culture shift toward an Agile mindset with a focus on continuous improvement.

Collette Pawtucket, RI 2013 – 2019

Scrum Master / IT Project Manager

●Led a large-scale, multi-year, cross-functional team effort to revamp Collette’s guest promotions / reservations system using Scrum; went live with virtually zero defects, reduced expenses by at least 10%, and helped increase annual Black Friday sales by 20% in the first year.

●Established as a trusted advisor to executives, stakeholders, and subject matter experts throughout the company in their efforts to create, develop and deliver valuable IT solutions through an Agile approach.

●Define and lead the company’s effort to implement JIRA as their primary tool for both product/project management as well as Help Desk support.

●Tripled Scrum team velocity in a six-month period, resulting in an early software release.

●Improve sprint velocity and performance continuously; manage and communicate status and risks to stakeholders; set clear expectations for deliverables and team roles.

●Lead all Scrum ceremonies, coach Product Owners on constant backlog prioritization, coach team on Scrum process/roles, and remove impediments to sprint progress.

●Coach and direct both business and IT teams through all phases of product lifecycle.

Lifespan Providence, RI 2009 – 2013

Senior Application Systems Analyst

●Lead analyst responsible for project management and implementation of enterprise-wide system applications at RI Hospital, Hasbro Children’s Hospital, Miriam Hospital and Newport Hospital.

●Optimize workflow efficiency in clinical areas through extensive analysis of end-user needs and application/customization of system solutions, diagram process workflows.

●Provide analysis, programming, and troubleshooting in the functioning and ongoing support of major hospital applications; requires advanced problem-solving ability and skills.

●Create, execute, and monitor project plans, workflow documents, test plans and cutover plans for new implementations and upgrades; led the successful implementation of a new EKG software and hardware system across all Lifespan hospitals.

●Facilitate project meetings, assemble diverse project teams, train physicians, nurses, technicians, and administrators in hospital applications.

AIPSO (Auto Insurance Planning Service Organization) Johnston, RI

Programmer Analyst, Senior Programmer Analyst

●Key developer of application processing systems; evaluate and determine system requirements in the context of customer needs, business issues, and system interdependencies.

●Guide and supervise users in the design, planning, implementation, and testing phases of all projects, function as a liaison between IT and end-user teams.

●Analyze and prioritize system requests and resolve errors; program, test and implement system changes.

●Develop and deliver training and documentation to end users related to AIPSO systems and software.

●Fluent in Visual Basic, SQL and COBOL.

Citizens Financial Group Providence, RI

Corporate Planning Analyst

●Analyze product profitability across business lines; advise units in planning and forecasting; coordinate budgets and present results to executive team to help guide strategic planning decisions and increase product profitability.

Investment Analyst

●Develop and manage the Citizens Managed Portfolio Account investment product.

●Educate new business development team on market direction, product attributes, selling strategy, and product delivery.

Education

Master of Business Administration University of Rhode Island

Bachelor of Arts Boston College French Language and Literature, Economics

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