Versatile warehouse professional with
four years of hands-on experience in
shipping, receiving, and package
handling, complemented with five
years of exceptional customer service.
Dedicated to coordinating and
facilitating the training of others, with
a proven track record of leadership and
mentorship. Proficient in WMS
utilization, cross-training, and forklift
operation, with a steadfast
commitment to safety and service
excellence.
Epicor
PINC
SAP
Google Suites
Microsoft Office
Crystal Reports
Quality Control
Inventory Control
Cycle Count
Warehouse Safety & Compliance
Schedule Management & Time
OSHA Guidelines
Lean Methodology
Forklift Operation
RF Scanners
Leadership
Attention to Detail
High School Diploma
Material In Motion
Inbound Team Lead Fairburn, GA 01/2023 to Current Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing. Monitored KPI regularly to assess performance against established benchmarks.
Utilized WMS to efficiently receive incoming orders and generate shipping labels for outbound shipments.
Operated forklifts, movexs, pallet jacks and other industrial equipment to ensure safe transport of materials to designated target zones.
Directed inventory checks using WMS and RF scanners and guided the selection of products from specific locations based on manual picks from production.
Reported damaged items, recorded shortages and overages, and corresponded with shippers to rectify issues, maintaining accuracy in approximately 85% of cases.
Implemented comprehensive cross-training programs for both current employees and new hires, including recertification and refresher courses.
Take 5 Oil Change
Assistant Shop Manager Riverdale, GA 08/2023 to
02/2024
Led technicians to perform oil changes and routine maintenance services for vehicles.
Trained technicians on proper service procedures, safety protocols, and customer service techniques to deliver positive experiences for customers.
Conducted regular performance evaluations and provided constructive feedback to technicians to minimize service turnaround times.
Engaged with customers to provide assistance and gather feedback to optimize operations and maintain high
satisfaction levels.
Managed inventory levels of oil, filters, and other supplies needed for routine maintenance services.
Cynthia
Ipaye
ad3p2m@r.postjobfree.com
Jonesboro, GA 30236
Summary
Skills
Education and Training
Experience
CI
Riverdale High School
Riverdale, GA,
05/2019
Maintained accurate records of employee attendance, payroll, commission and sales.
Conducted quality checks and inspections to ensure service quality and accuracy.
Car Spa, Inc
Senior Lube Specialist Riverdale, GA 03/2023 to
11/2023
Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
Trained junior technicians on proper service procedures, safety protocols and callouts to ensure efficient service quality.
Guided technicians on correct methods for performing maintenance needs and assisted customers in selecting appropriate services or repairs.
Performed emissions inspections in accordance with state and local regulations, maintaining precise records in alignment with company policy.
Conducted visual inspections of components, such as catalytic converters and exhaust systems to ensure proper installation and functionality.
Executed comprehensive oil changes procedures tailored to various vehicles, including cars, trucks and SUVs. Material In Motion
Logistics Coordinator Fairburn, GA 08/2022 to 01/2023 Coordinated inbound and outbound logistics operations, including receiving, shipping, and inventory management, to ensure efficient warehouse operations.
Monitored inventory levels and stock movements, conducting regular cycle counts, and reconciling discrepancies to maintain accurate inventory records.
Collaborated with warehouse team to ensure precise handling, packaging, and label of shipments, exceeding standards and optimizing operations.
Utilized warehouse management systems (WMS) and
inventory software to track shipments, manage inventory, and generate reports for analysis.
Facilitated material movement by loading, unloading, transporting, and organizing
Checked items into computer system, printed labels and directed to storage locations.
Car Spa, Inc
Quality Control Manager Riverdale, GA 06/2021 to 07/2022
Conducted regular inspections and tested equipment, products, and processes to identify areas for improvement. Established and maintained quality standards for all aspects of car wash operations, including cleanliness, safety, efficiency, and customer satisfaction.
Trained car wash attendants and staff members on best practices and performance expectations to uphold quality standards and promote continuous improvement.
Addressed customer complaints, service issues, and quality concerns by implementing corrective actions and processing improvements to prevent recurrence.
Monitored customer feedback and surveys, and service to gauge customer satisfaction and identifying service improvement opportunities.
Fed Ex Ground
Package Handler Ellenwood, GA 08/2021 to 12/2021 Utilized computer systems for tracking orders, printing labels, and preparing reports.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Organized packages according to type, size, destination, and other specifications.
Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Car Spa, Inc
Cashier/Customer Service Representative Riverdale, GA 08/2019 to 06/2021
Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Promoted upsell opportunities, such as premium car wash packages, additional services (waxing, express detailing, interior cleaning, headlight restoration), and membership programs to maximize sales.
Maintained detailed records of customer interactions, transactions, receipts, and comments for future reference. Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.