Versatile warehouse professional with

four years of hands-on experience in

shipping, receiving, and package

handling, complemented with five

years of exceptional customer service.

Dedicated to coordinating and

facilitating the training of others, with

a proven track record of leadership and

mentorship. Proficient in WMS

utilization, cross-training, and forklift

operation, with a steadfast

commitment to safety and service

excellence.

Epicor

PINC

SAP

Google Suites

Microsoft Office

Crystal Reports

Quality Control

Inventory Control

Cycle Count

Warehouse Safety & Compliance

Schedule Management & Time

OSHA Guidelines

Lean Methodology

Forklift Operation

RF Scanners

Leadership

Attention to Detail

High School Diploma

Material In Motion

Inbound Team Lead Fairburn, GA 01/2023 to Current Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing. Monitored KPI regularly to assess performance against established benchmarks.

Utilized WMS to efficiently receive incoming orders and generate shipping labels for outbound shipments.

Operated forklifts, movexs, pallet jacks and other industrial equipment to ensure safe transport of materials to designated target zones.

Directed inventory checks using WMS and RF scanners and guided the selection of products from specific locations based on manual picks from production.

Reported damaged items, recorded shortages and overages, and corresponded with shippers to rectify issues, maintaining accuracy in approximately 85% of cases.

Implemented comprehensive cross-training programs for both current employees and new hires, including recertification and refresher courses.

Take 5 Oil Change

Assistant Shop Manager Riverdale, GA 08/2023 to

02/2024

Led technicians to perform oil changes and routine maintenance services for vehicles.

Trained technicians on proper service procedures, safety protocols, and customer service techniques to deliver positive experiences for customers.

Conducted regular performance evaluations and provided constructive feedback to technicians to minimize service turnaround times.

Engaged with customers to provide assistance and gather feedback to optimize operations and maintain high

satisfaction levels.

Managed inventory levels of oil, filters, and other supplies needed for routine maintenance services.

Cynthia

Ipaye

ad3p2m@r.postjobfree.com

470-***-****

Jonesboro, GA 30236

Summary

Skills

Education and Training

Experience

CI

Riverdale High School

Riverdale, GA,

05/2019

Maintained accurate records of employee attendance, payroll, commission and sales.

Conducted quality checks and inspections to ensure service quality and accuracy.

Car Spa, Inc

Senior Lube Specialist Riverdale, GA 03/2023 to

11/2023

Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.

Trained junior technicians on proper service procedures, safety protocols and callouts to ensure efficient service quality.

Guided technicians on correct methods for performing maintenance needs and assisted customers in selecting appropriate services or repairs.

Performed emissions inspections in accordance with state and local regulations, maintaining precise records in alignment with company policy.

Conducted visual inspections of components, such as catalytic converters and exhaust systems to ensure proper installation and functionality.

Executed comprehensive oil changes procedures tailored to various vehicles, including cars, trucks and SUVs. Material In Motion

Logistics Coordinator Fairburn, GA 08/2022 to 01/2023 Coordinated inbound and outbound logistics operations, including receiving, shipping, and inventory management, to ensure efficient warehouse operations.

Monitored inventory levels and stock movements, conducting regular cycle counts, and reconciling discrepancies to maintain accurate inventory records.

Collaborated with warehouse team to ensure precise handling, packaging, and label of shipments, exceeding standards and optimizing operations.

Utilized warehouse management systems (WMS) and

inventory software to track shipments, manage inventory, and generate reports for analysis.

Facilitated material movement by loading, unloading, transporting, and organizing

Checked items into computer system, printed labels and directed to storage locations.

Car Spa, Inc

Quality Control Manager Riverdale, GA 06/2021 to 07/2022

Conducted regular inspections and tested equipment, products, and processes to identify areas for improvement. Established and maintained quality standards for all aspects of car wash operations, including cleanliness, safety, efficiency, and customer satisfaction.

Trained car wash attendants and staff members on best practices and performance expectations to uphold quality standards and promote continuous improvement.

Addressed customer complaints, service issues, and quality concerns by implementing corrective actions and processing improvements to prevent recurrence.

Monitored customer feedback and surveys, and service to gauge customer satisfaction and identifying service improvement opportunities.

Fed Ex Ground

Package Handler Ellenwood, GA 08/2021 to 12/2021 Utilized computer systems for tracking orders, printing labels, and preparing reports.

Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Organized packages according to type, size, destination, and other specifications.

Loaded and unloaded packages from delivery vehicles with manual and powered equipment.

Car Spa, Inc

Cashier/Customer Service Representative Riverdale, GA 08/2019 to 06/2021

Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Promoted upsell opportunities, such as premium car wash packages, additional services (waxing, express detailing, interior cleaning, headlight restoration), and membership programs to maximize sales.

Maintained detailed records of customer interactions, transactions, receipts, and comments for future reference. Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

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