Customer Service Call Center
Resume:
Daphne Bell
To apply my skill set in an environment that will help me get to the right employment
opportunity.
Rochester, NY 14606
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Coast Professional
Kelly Services
Sales Associate
RA Outdoors
December 2019 to February 2024
Kelly Services work from home
On Maximus account for healthcare
Coast Professional Work from home on Student Loan
Accounts.
March 2018 to November 2019
Answers calls from a work from home position as a reservation specialist Driver/Operator
Lyft - Rochester, NY
November 2017 to December 2018
Pick up customers to take them to the desired place of business or appointment, traveled to workplaces and events
Customer Service Representative
Xerox - Rochester, NY
September 2015 to August 2016
Call center answered calls for Verizon customer accounts, assisted with activating phones some troubleshooting and payments on their accounts answer questions that dealt with billing. Sales Agent/Customer Service
CallVista - Rochester, NY
March 2015 to August 2015
Answered calls in a call center environment. in assisting customers with education assistance questions and information.
Sales Associate/Customer Service
Sutherland Global Services - Rochester, NY
March 2014 to November 2014
Answered calls for at&t customers provided services on information with product and services some sales for internet and phones.
Customer Relations Specialist
SYNECTIC SOLUTIONS, INC - Chicago, IL
August 2012 to March 2013
Assisted customers with business accounts and residential, some troubleshooting, refunds, disputes and payments corresponded via email for resolutions on issues with accounts. Owner/Manager
Greater works llc - Columbus, OH
February 2001 to December 2011
Scheduled estimates, scheduled cleans, hired employees, inventory for company products, responsible for processing payroll.
Education
License in Esthetician in Business
Continental School of Beauty Culture - Rochester, NY March 2013 to April 2014
GED in Business in typing
Bryant&Stratton College - Rochester, NY
2010 to 2012
Skills
• Office Management (5 years)
• Microsoft office (5 years)
• Outsourcing (2 years)
• Typing (10+ years)
• Inventory (5 years)
• Outlook Calendar
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