JANET RIVERA-SHEPHERD

**** ****** ***** *****

Murfreesboro TN 37128

731-***-****

ad3ozf@r.postjobfree.com

QUALIFICATION SUMMARY

Motivated, hardworking individual willing to develop new skills and learn new procedures. People oriented and highly committed to quality work. Extensive experience in multi-tasking, communication, and following up on various responsibilities in a timely and complete manner. Strong analytical and problem-solving skills. Fluent in English and Spanish. Computer skills: Microsoft Office, Word, Excel, PowerPoint, and industry specific databases.

PROFESSIONAL EXPERIENCE

Remote AT&T Customer Service Representative

West At Home 2016 Medina, TN

Maintained adherence to all company protocols

Maintained outstanding communication and interpersonal skills while speaking with customers and supervisors

Maintained an above average call satisfactory number

Focused on providing customer courteous care

Detail Oriented

Special Ed Paraprofessional/Physical Education Paraprofessional

Woodbine Elementary 2008-2014 Woodbine, GA

Assisted teacher with daily management of classroom activities

Identified issues to help administer the day-to-day functions

Intervened with students who were in a crisis

Assisted with the management of behavioral students (restrain and/or counsel)

Assumed responsibility for learning and adapting to each student’s special medical, physical, communicative and emotional needs

Review cases to assure all issues have been addressed

Utilize various electronic data processing systems to input data

Assist teacher with devising special strategies to reinforce material or skills for students’ interest and abilities

Interpreted/Translates Spanish

Special Education Administrative Paraprofessional

St. Mary’s Middle School 2007-2008 St. Mary, GA

Assisted with staff development and training.

Coordinates with classroom teachers on behavioral plans designed by the IEP team for the student

Assesses workload daily establishing priorities to facilitate the timely and appropriate completion of all assigned tasks

Solved complicated problems that would arise with student’s and parent’s

Assists in the Administrative day to day operations of the work unit

Performed other duties as needed (routing calls to proper destination, etc.)

Transcribed correspondence, which included letters, memos, notes, and reports

Interpreted/Translates Spanish

EDUCATION AND TRAINING

University of Tennessee Knoxville

Medical Billing and Coding with Medical Administration March 2023 -Present

Ashford University, Clinton IA

Bachelor of Arts in Psychology/Minor in Child Development 2008-2010

Dean’s List 2008-2010

Suma Cum Laude

Alpha Sigma Lambda

Capital Community College Hartford, CT

Liberal Arts/ Associate in Science 1992-1994 and 2006-2007

Dean’s List 2006

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