It Support Customer Service

Alan Neff

Salisbury, MD Phone: 443-***-****

Email: ********@*******.***

IT Professional

Highly skilled with over three decades of experience in Servers, PCs, printers, and network administration. Known for exceptional customer service and maintained security clearance for over 30 years.

Key Skills

Systems Administration Network Administration IT Support Installation Maintenance Microsoft Windows

Active Directory Customer Service Microsoft Office Suite TCP/IP ITIL UNIX

Professional History

IT Support Specialist 06/2013 - Current

Freelance IT Technician, Salisbury, MD

Address or substitute malfunctioning hardware.

Install and upgrade antivirus software.

Perform tests on new hardware and software

Identify and resolve software, hardware, and operating-system issues Quality Assurance 02/2021 - 07/2021

Open Path Products, Annapolis, MD

Checked the timing relationship between video and audio or closed captions.

Ensured sound and characters matched.

Conducted evaluations of movies and trailers, reporting results using web- based spreadsheets.

Worked remotely.

Technology Specialist 01/2017 - 12/2018

Wicomico County Board of Education, Salisbury, MD

Installed and maintained PCs, laptops, and printers.

Utilized System Center Configuration Manager and Microsoft Management Console for imaging and program uploads.

Managed password resets, printer assignments, and provided remote assistance to users.

Escalated user issues as necessary.

Field Service Representative I 01/1981 - 12/2015

General Dynamics Information Technology, Fairfax, VA

Awarded various letters of commendation from the US Air force for outstanding performance while under contract with General Dynamics.

Received company excellence award for multiple years.

Installed and maintained various equipment.

Provided user support for Word and Excel and administered networks with Active Directory.

Served as Telephone Control Officer and Unit Information Technology Resources Officer for the United States Air Force personnel.

Supported a Help Desk environment, offering administrative, hardware, and software assistance.

Managed a surveillance system with cameras and access cards. Volunteer Work

Eastern Shore Pregnancy Center and MAC Inc. 6/2017 - Current

Assisted in streamlining organizational processes by solving existing hardware/software issues.

Provide general IT support on location as needed. Perform regular maintenance checks.

Education

Electronics Technology

Associate's Degree

Frederick Community College, MD

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