Consuelo Box

Tampa, FL *****

ad3oyv@r.postjobfree.com

+1-815-***-****

A detailed and professional customer service representative. Ability to complete several tasks simultaneously while maintaining exemplary composure. I offer excellent communication skills and have strong working experience in diplomatic problem solving. I am self-driven with a positive attitude and have ability to change priorities quickly and with a clear focus on successful end results. Work Experience

Educational Coordinator

Embracing Me - Tampa, FL

July 2023 to Present

• Talking with people about what activities they might enjoy.

• Organising activities that are tailored to the needs of individuals, and group activities to bring people together.

• Booking external entertainment.

• Organising transport and trips out in the local community.

• Mentor youth with life skills daily, along with independence life skills Front Desk Concierge

Colonial Assisting Living - Tampa, FL

August 2022 to June 2023

• Greeting guests/customers.

• Manage guest/customer complaints.

• Taking messages.

• Managing mail, and deliveries.

• Perform basic administrative/secretarial/reception duties.

• Running errands to assist guests.

• Arranging transportation

Terminal Clerk II

Estes Truck Lines - Tampa, FL

August 2021 to May 2023

• Truck Entry Data

• Assist the yard with daily moves to the dock

• Dispatch OTR drivers

• Knowledge of AS400, E Dock, E Mobile

• Discrepancies in shipment shortages/overages

• Assist dispatcher

• Dispatch OTR

• Knowledge off drivers breaks, reset hours

Home Health Care

Visiting Angels - Rockford, IL

January 2019 to July 2022

• Provide care and assistance for patients with needs for Activity of Daily Living

• Offer medication reminders

• Assist with daily house maintenance, groceries, and light cooking

• Offer moral support for a better quality of living Shipping and Receiving Clerk

Sub Source - Rockford, IL

March 2020 to August 2021

• Communication. Communication is an important skill across nearly all industries, and the same goes for shipping and receiving

• Organization

• Customer service

• Data entry

• Time management

• Scheduling

• Critical thinking

Scheduler/Dispatcher/Supervisor

Rockford Para Transit - Rockford, IL

January 2019 to March 2020

· First point of contact via phones

· Take detailed information for scheduling rides

· Schedule up to 600 rides daily and accurately

· Coordinate transportation between clients and drivers

· Clearly reassure time constraints are acknowledged

· Continuously revises schedule to meet needs of clients

· Schedule drivers according to daily calls for the following day

· Daily reconciliation and balancing of daily money

· Monitor hours for completing payroll

· Working experience in Micro-Soft Office suites

Traffic Clerk

Lowes RDC 1440 - Rockford, IL

December 2006 to January 2019

· Responsible for answering phones

· Provide customer service

· Create documents and reports for multiple stakeholders

· Responsible for maintaining accurate inventory

· Trouble and resolve warehouse issues

· Dispatch drivers and maintain their schedules

· Work with warehouse to ensure receiving/outbound departments met daily status measurements CNA/Caregiver

LSSI - Rockford, IL

May 2003 to January 2016

• Bathing and grooming.

• Laundry and helping with dressing.

• Light housekeeping.

• Managing medications.

• Transportation

• Companionship and emotional support.

Education

Associate's degree in Business Administration

Kaplan University - Rockford, IL

Skills

• Shipping & receiving

• AS400

• Conflict management

• Microsoft Excel

• Payroll

• ADLs

• Logistics

• Dispatching

• Salesforce

• QuickBooks

• Customer service

• Computer literacy

• Customer service

• Recruiting

• Front desk

• Office management

• Salesforce

• QuickBooks

• Medical terminology

• Childcare

• Mentoring

• Teaching

• Behavioral health

• Risk management

• Basic math

• Retail sales

• English

• Communication skills

• Office experience

• Shipping & receiving

• Computer skills

• Forklift

• SAP ERP

Certifications and Licenses

First Aid Certification

CPR Certification

Driver's License

Contact this candidate