OBJECTIVE

Customer service agent with United Airline for 21 years (1994 to 2015) sending

messages to the customer about luggages loss between the cities and contacting the customers, check in luggage and also as cargo agent,and gate agent the phone # of UNITED AIRLINES HR employment verification is 281-***-****. FROM nov 16 2015 to present I”am working as night audit at COMFORT SUITES HOTEL for about 1 year . phone # of the manager LUIS CASTRO 713-***-****.

WORK EXPERIENCE

Night Auditor

November 2015 - present

COMFORT SUITES HOTELS Spring, Texas

Work front desk and a Night Audit par-time 3 days a week from 22:00 to 06:00 run reports final transitions, hotel statistics, no show report, hotel journal, etc. SPANISH EXPERT., Customer Service

December 1994 - June 2015

United Airlines Intercontinental Bush Airport Houston, Texas SENDING MASSAGES TO THE CUSTOMERS ABOUT THE MISSING LUGGAGES,CARGO CUSTOMER SERVICE, GATE AGENT.

Spanish expert.,

Customer Service

December 1994 - June 2015

United Air Lines George Bush Intercontinental Airport sending messages to the customers about luggages mist connect, cargo customer service, gate agent.

Spanish expert,computer codes for different citys, CUSTOMER SERVICE AGENT

December 1994 - June 2015

United Airlines INTERCONTINENTAL BUSH AIR PORT, Houston, Texas Spanish customer expert,computer information.

EDUCATION

Some College Coursework Completed, computer information, March 1999 - December 1999

lone star college Houston, Texas

Some College Coursework Completed, FLY SCHOOL,

July 1991 - January 1992

METRO AIR,LONG ISLAND, NY LONG ISLANG,NY

82 HRS OF FLY

Some College Coursework Completed, Business Administration., September 1983 - August 1984

UNIVERSIDAD DEL VALLE. Cali, Colombia

universidad del valle Colombia.

SKILLS

Bilingual,spanish customers Expert

LANGUAGES

Spanish Fluent

CAREER HIGHLIGHTS

All the years I worked for United I did my best for the company and the customers.

INTERESTS

I ́m interested in growing professionally .

REFERENCES

Stive Lorense

friend

713-***-****

Personal

LISA MOY

FRIEND

832-***-****

Personal

CONSUELO BENAVIDES

FRIEND

713-***-****

Personal

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