Customer Service Rep
Resume:
Patricia Duron
San Antonio, TX *****
ad3oxl@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spectrum Communications - San Antonio, TX
June 2021 to Present
ASSIST CUSTOMERS WITH APPOINTMENTS AND KNOWLEDGE OF PRODUCTS AND SERVICES. SET APPOINTMENT FOR SERVICE ISSUES CONTACT DISPATCH TO EXPEDITE APPOINTMENT IN EMERGENCY REQUEST. TROUBLESHOOT EQUIPMENT WITH CUSTOMERS TO CORRECT SERVICE ISSUES OVER THE PHONE. ACTIVATE NEW ACCOUNT AND MAKE CHANGES ALONG WITH APPLY PAYMENTS AND CREDIT ON ACCOUNTS. EDUCATION AND ASSIST CUSTOMERS IN UPDATES AND SERVICES ISSUES IN ACCOUNTS. Sales / Customer Service
Alorica - San Antonio, TX
June 2015 to April 2021
ASSISTING PREVIOUS CUSTOMERS WITH RECONNECTION OF SERVICES AND ACCOUNT ASSISTANTS. PUT ACCOUNT IN GOOD STANDINGS. PROVIDED RESOLUTION FOR ACCOUNTS THAT WHERE IN COLLECTIONS TO BECOME ACTIVE AGAIN. HANDLED BILL SENSITIVE INFORMATION ON CUSTOMERS ACCOUNTS, PROCESSED PAYMENTS AND SET UP AUTO BILL PAYMENTS FOR CUSTOMERS. CUSTOMER SERVICE REP
CALLING SOLUTIONS - San Antonio, TX
June 2005 to October 2007
ASSIST CUSTOMERS WITH APPOINTMENTS AND KNOWLEDGE OF PRODUCTS AND SERVICES.FILED APPOINTMENTS AND EMAILED VENDOR WHAT CLIENT AND SERVICES WERE NEEDED. CUSTOMER SERVICE REP
CALLING SOLUTIONS - San Antonio, TX
January 2006 to June 2006
ASSISTED CLTS OF BANK OF AMERICA AND NON-CLTS OF THE BANK WITH HOME EQUITY OPTIONS AND SUBMITTED AND PROCESSED APPLICATIONS FOR CLTS DETERMINED AND REVIEWED APPLICATIONS FOR APPROVAL. REFERRED CLTS TO OTHER SERVICES IF NOT APPROVED. CUSTOMER SERVICE SALES REP
CITI BANK - San Antonio, TX
March 2005 to December 2005
ASSIST CUSTOMERS IN SERVICING THEIR ACCOUNTS AND ADJUSTING THEM TO THEIR LIKING. REFERRED CLT TO SERVICES AND PRODUCTS THAT HELPED AND BEFIT THEIR SPECIFIC NEEDS.ALL BANKING SERVICES LIKE MORTGAGES, LOANS, EQUITY POSSIBILITIES AND BANKING PACKAGES, AND ACCTS. CUSTOMER SERVICE REP
SEARS INC - San Antonio, TX
August 2004 to March 2005
ASSISTED CUSTOMERS WITH APPOINTMENTS TO HAVE HOUSEHOLD APPLIANCES SERVICED. DISPATCHED TECHS TO SPECIFIC LOCATIONS AND SET DAILY APPOINTMENTS FOR TECHS MARKETING SALES REP/ CUSTOMER SERVICE
WEST TELEMARKETING - San Antonio, TX
June 2003 to August 2004
MAKING & TAKING CUSTOMER CALLS SELLING PRODUCTS OVER THE PHONE FOR BELL SOUTH CUSTOMERS. ASSISTED IN BILLING ISSUES AND ADJUSTED BILLING. MENS SALES REP
AFEES, Texas
June 2001 to January 2002
STOCKED NEW MERCHANDISE AND ASSISTED CUSTOMERS WITH PURCHASES. MAINTAINED FLOOR AND DRESSING AREAS WITH COMPLIANCE TO STORE REQUIREMENTS. MARKETING SALES REP
WEST TELEMARKETING - San Antonio, TX
December 1999 to August 2001
TAKING & MAKING CALLS TO CUSTOMERS & SELLING VARIOUS PRODUCTS BY PHONES. Education
Associates
Brown Mackie College - San Antonio, TX
October 2014 to October 2016
High School Diploma
SOMERSET HIGH SCHOOL - Somerset, TX
1996
Skills
• Time management
• Data entry
• Customer service
• Microsoft Office
• Windows
• Microsoft Outlook Microsoft word Microsoft office (7 years)
• Outbound Sales
• Banking
• Telemarketing
• LAN
• Sales
• Banking
• Sales
Assessments
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
DATA ENTRY, INBOUND CUSTOMER SERVICE AND OUTBOUND PHONE SALES, CAN TYPE 35+ WPM, KNOWLEDGE OF WORD AND EXCEL POWER POINT, GENERAL OFFICE PROCEDURES. KNOWLEDGE OF BANKING SERVICES AND HOME EQUITY SERVICES AND LOANS. Computer Skills
Typing Speed 35 Words Per Minute
Database Software (Oracle, Access, etc)
Data Entry Terminal (PDT, Mainframe Terminal, etc) Desktop Publishing Software (InDesign, etc)
EMail Software (Outlook, Thunderbird, etc)
Graphics or Drawing Software (Photoshop, etc)
Internet Browser (Internet Explorer, Firefox, etc) Networking or Lan Software (Cisco, etc)
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