Pradeep Mehta

602-***-****

ad3oup@r.postjobfree.com

Talented and competent customer service professional with experience addressing customer issues and concerns in an effective and professional manner by using excellent communication, teamwork, and attention to detail. Experienced in researching and analyzing laws, policies, and procedures in determining eligibility of clients for state benefits. Adept at coordinating and working closely with team members to deliver exceptional performance and results.

Skills:

Excellent verbal and written communication skills

Possesses a wide array of knowledge in customer service industry and provides outstanding customer service to a diverse clientele.

Develops prosperous teams and coordinates team assignments and monitors results of the projects increasing the productivity of the corporation.

Possesses strong administration skills and pays close attention to detail.

Completed all requirements of “Managing Team Dynamics” course

Multilingual (English, Hindi, and Punjabi)

Excellent verbal and written communication skills

Possesses a wide array of knowledge in customer service industry and provides outstanding customer service to a diverse clientele.

Develops prosperous teams and coordinates team assignments and monitors results of the projects increasing the productivity of the corporation.

Possesses strong administration skills and pays close attention to detail.

Completed all requirements of “Managing Team Dynamics” course

Multilingual (English, Hindi, and Punjabi)

Professional Experience:

State of Arizona – Department of Economic Security – January 2022 – Present

Eligibility Interviewer

Interviews and extrapolates critical information from clients and analyzes/interprets data to determine their eligibility for Cash, Medical & Nutritional benefits from the State.

Meticulously applied the laws and regulations of Department of Economic Security, State of Arizona for all cases and ensured all records were in compliance with state regulations.

Accessed 25 cases and completed 10 cases per day in providing benefits to clients.

Resolved well any challenging situations dealing with client concerns and legal ramifications.

State of Arizona – Department of Economic Security- November 2020 – January 2022

Unemployment Insurance Adjudicator

Managed a large volume of cases and formulated decisions on unemployment claims.

Follow up with employers and claimants to retrieve all necessary information from both parties.

Simultaneously navigated multiple state databases in completing daily work.

Triton Technologies – October 2019 – September 2020

Sales Professional

Initiated the first contact and provides first impression for potential customers who have called to purchase online products.

Received incoming calls with the goal of initiating sales and establishing a positive product information experience for the consumer.

Assisted with a high volume of inbound calls, averaging 505 per day, pertaining to numerous products.

Collaborated with diverse groups to increase sales, and build value-driven relationships with potential clients.

Actively listened and responded to prospective questions pertaining to numerous brands.

Aditya Birla Insurance - May 2017-July 2019

Insurance Specialist

Worked independently with 5 clients daily to reach decisions regarding family security.

Analyzed insurance structures, policies and contracts.

Conducted meetings with my employees and discussed their performance standards.

Resolved complex issues quickly through internal research.

Demonstrated ability to make a decision and provide appropriate solutions.

Education:

Bachelor of Commerce, Meerut University, India -May 1986

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