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Call Center Customer Service

Location:
Fort Worth, TX
Posted:
February 16, 2024

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Resume:

M. Shawn Bruffy

*** ***** ****** **.

Gordonville, Tx. 76245

Phone: 940-***-****

E-mail: ad3ou9@r.postjobfree.com

Objectives

I am seeking to join a team where my special skill set will secure a lengthy career and add to the overall value, safety and performance of the service we offer. I am seeking a position that, reciprocates my willingness to perform at the highest level, with a salary that mirrors my dedication.

Education

Certificates

AC/DC Electronics

Oxy/Welding

NCCER Core Construction Fundamentals

Safety and Ergonomics

OSHA 30 Safety Certification

Experience

Repair and Remodel

Specializing in interior finish, drywall and cabinetry. With a commanding knowledge of electrical, plumbing and a strong skill set of doors, windows, flooring, fixtures and exteriors.

Cable television

Directed installation of equipment terminating to multiple dwelling units via aerial and subterranean routes to locations city wide, With a focus on diagnostics, troubleshooting and repairs.

Satellite

Leading contractor of satellite installation and repair in the N.E. region of Oklahoma. Proficient in diverse applications using multi-faceted approaches and designs. Contracting to leading national brands such as Primestar, DirectV and Dish Network. I also held contracts for government communication satellite installation and maintenance.

Home security and Audio/Video

2 years home security installation and repair for ADT through an independent contracting company. With a secondary focus on residential Audio/Video and surveillance equipment.

Sales, Service and Collections

During my time in phone sales, customer service and collections;

Due to my public relations skills, subject familiarity and unwillingness to compromise excellence, I was elevated to a supervisory and soon a managerial position. Overseeing QA/QC and inbound/ outbound high volume sales, collections and mentorship of junior associates. I gleaned the knowledge from such entities as: McKesson drug co., Dish Network, DirectV, MBNA credit services and Crescent Processing.

Skills and Qualifications

General computing, clerical and data entry experience.

Proficient with MS Office Suite with a focus on Excel, Word, Outlook and PowerPoint.

Mechanically versed with a working knowledge of practical engineering applications usually found on an average construction site.

Ability to coach and mentor successfully.

Supervisory and Managerial experience.

Ability to conform to changing tempos, tasks, personnel and focuses while maintaining quality productivity and safe delivery of services seamlessly.

Always up to the challenge of building upon my varied skills with new ideas and open to critique.



Contact this candidate