Abiade O. Adejumo

ad3otn@r.postjobfree.com

502-***-****

Seeking a position that matches my work experience and technical skills to discharge my duties would result in improved and increased end-user productivity. I have more than ten years of P.C.\MAC hardware, software and productivity applications installation, configuration, networking, troubleshooting and resolution experience. Adaptable to work within a team or in a supervisory role in any Windows-Intel-MAC-POS-EHR networked computing environment.

TECHNICAL SKILLS

• Hands-on knowledge of laptop, desktop hardware and software installation, configuration, network connectivity and troubleshooting. Imaging and deployment of Windows and Mac operating systems software and productivity applications: Windows XP, 7, and OS X. Mountain Lion, Microsoft Office suite for Windows and Mac. Networked to access shared network resources.

• Hands-on knowledge of desktop configuration for network connectivity with TCP\IP, DHCP, WINS, DNS, Access Points\Wi-Fi and FTP for file transfers. Citrix\VPN configuration for remote access connectivity. Internet access and browser issues: updates, patches and plug-ins.

• PC, MAC, Printers, Scanners, Cable\DSL Broadband and Wireless adapters, Routers, SSD hard drives, Blackberry, iPhones, iPads, Androids and Windows 8 phones and tablets.

• Cisco Unified IP phone 7945\7965 configuration with Cisco Admin routed to networked PC’s.

• Configuration of iOS, Androids, Windows smartphone’s and tablets and Cloud storage setup.

• Preparation and updates of procedural documentation for general computer hardware, software and network issues for efficient utilization by end-users and light one-on-one training as needed.

• Data backup and restores with EMC Avamar\Backup Exec; update logs for off-site safe keeping.

WORK EXPERIENCE AND RESPONSIBILITIES

Hannah Andersson PC Support Tech 8/1/23 - 10/1/23

Louisville, Kentucky

Migration of 60 POS stations from Windows 10 to 11 and accompanying hardware upgrades.

Brown Forman Kiosk Support Tech 6/1/22 - 8/30/22

Louisville, Kentucky

PC and Mac laptop setup and troubleshooting for summer interns and general technical support of administrative staff

Marsh McLennan Senior Service Desk Specialist 11/22/21 - 12/30/21

Louisville, Kentucky

100% remote phone support of computer software, hardware and productivity applications;

includes troubleshooting resolving or escalation of unresolved issues to March local support.

Wolverine Worldwide Technical Support Specialist 06\2018 – 07\2020

Louisville, Kentucky

100% phone support of Office 365 applications suite setup, configuration and troubleshooting.

Active Directory user accounts setup, permissions and password resets and distribution lists.

VPN installation and configuration for off-site out of the office network access

Phone and deskside and network support troubleshooting and resolution of myriad hardware, software and networking issues in the administrative office as well distribution center’s office.

100% phone/remote support: Windows 10, Office 365 & Active Directory, Exchange/Outlook.

Remote Support/VPN: Installation and configuration of VPN remote access and connectivity, and Safeword token app for Android and iOS. Zoom\Webex\ Audio\Video Conferencing setup and connectivity issues and troubleshooting.

Remote assistance of work at home users with network access/connection issues on weekends.

Helpdesk Applications: ServiceNow ticketing system, Windows Desktop Remote Assistance.

PC\Hardware: HP Pc’s and laptop imaging and deployment and network setup and inventory.

Microsoft SCCM: Set up and deployment of Windows 10 PCs, applications updates and patches.

Cisco VoIP phone/Jabber: Setup configuration and assignment/Jabber video conferencing.

E-mail Mobile Devices: Outlook setup on iPhones, Androids phones and Surface tablets and iPads.

Kering\Gucci USA Dedicated Store Support Tech. 07\2017 - 03\2018

Secauccus, New Jersey

Travelling to Gucci\YSL\BV and Balenciaga stores to perform network failover testing, swap desktop PCs whose lease are expiring and upgrade or swap any other equipment such as KVM switches, iOS devices (iPads, iPhones and iPods used for stock inventory). Troubleshoot wi-fi access issues and any other network and computer related issues. Escalate unresolved store issues and follow-up.

AXS LLC Field IT Specialist 04\2017 - 07\2017

New York, New York

100% Phone support and venue troubleshooting of Backoffice\BoxOffice computers and ticket scanners for music events at venues throughout NYC on nights and weekends - travel to Boston 1x per month for events there and all locations in NYC on bi-weekly or as needed basis for equipment maintenance.

Hackensack University

Medical Center (HUMC) Epic Go-Live End User Support 07\2016 – 8\2016

Hackensack, New Jersey

Deployed and configured Epic (Hyperspace) EHR imaged computer systems and peripherals at the main hospital and affiliated physician offices in New Jersey. Installed new applications and hardware and drivers. Upgraded existing applications; provided hardware and software Go-Live rollout support.

Provided desktop support for the Go-Live implementation alongside credentialed Epic technical support. Troubleshooting with the Tech-bridge live consultants and escalation of Epic backend issues.

Citrix client and browser update: Hyperspace client interface for Ambulatory, Cadence,

Beaker and Willow modules. Acted as a point of escalation contact for Medical Assistants and participated as part of the command center with Epic Analysts during the Go-Live implementation.

PC Hardware: HP Pc’s and laptop imaging and deployment and network or wi-fi connectivity.

Installed /configured: Topaz signature scanner; Ambir ImageScan Pro intake document scanner;

Magnetic (credit card) reader; Zebra TLP plus label printer; Test-run all hardware equipment’s.

Re New Jersey Stronger Helpdesk Support 1\2014 – 10\2015

Newark, New Jersey

100% phone support of Office 365 applications suite setup, configuration and troubleshooting.

Active Directory user accounts setup, permissions and password resets. Daily troubleshooting and resolving of end-user issues for the department of community affairs to assist Sandy storm victims with government funds to rebuild or reimburse for house damages.

100% phone/remote support: Windows 10, Office 365 & Active Directory, Exchange/Outlook.

Remote Support/VPN: Installation and configuration of VPN remote access and connectivity, and Safeword token app for Android and iOS. Zoom\Webex\ Audio\Video Conferencing setup and connectivity issues and troubleshooting.

Helpdesk Applications: Windows Remote Assistance, Zendesk ticketing system.

E-mail\Web: Outlook setup on iPhones, Androids and Blackberry smartphones\ Internet Explorer.

Communications: Terminal Server, VPN, Safeword token setup, Audio\Video Conferencing setup.

Gunderson Dettmer Technical Support Specialist 3\29\13 – 8\02\13

New York, New York

100% phone support of Office 365 applications suite setup, configuration and troubleshooting.

Active Directory user accounts setup, permissions and password resets and distribution lists.

VPN installation and configuration for off-site out of the office network access

Phone and deskside and network support troubleshooting and resolution of myriad hardware, software and networking issues in the administrative office as well distribution center’s office.

Helpdesk Applications: Windows Remote Assistance, HelpdeskStar ticketing.

E-mail\Web: Outlook setup on iPhones, Androids and Blackberry smartphones\ Internet Explorer.

Communications: Terminal Server, VPN, Safeword token setup, Audio\Video Conferencing setup.

New York &Company POS Helpdesk Tech (Contract) 10\2012 – 12\2012

New York, New York

100% phone and remote support troubleshooting of POS hardware, software and peripherals of

NYCO’s 553 retail and outlets stores along with windows based networked desktops and printers.

POS Software: Micros retail Xstore; Store 21\Pocket 21, Windows XP.

POS Hardware: NCR 4800 registers, Metrologic flatbed scanners, MICR printers,

VeriFone 875’s, Motorola WS2000 wireless switch paired with Motorola Symbol wireless scanners.

Helpdesk Applications: Heat ticketing, Radmin remote desktop viewer, Server 2008 Active Directory.

Web\E-mail: Internet Explorer, Microsoft Outlook and Outlook Web Mail.

Productivity Applications: Microsoft Office Suite 2010 (Word, Excel, Outlook, PowerPoint).

Desktop\Communications: Windows XP, 7, \Citrix, VPN, Webex Audio\Video Conferencing setup.

Pillsbury Winthrop Shaw Pittman Post-Migration Tech (Contract) 08\13 – 08\24\12

New York, New York

Desktop support troubleshooting and resolving Windows 7 and Office Suite 2010 migration issues.

Verify migration checklist to see all processes and restores ran successfully and completed.

Assist users with the new Windows 7 operating system differences to Windows XP.

Sidley Austin Migration Technician (Contract) 06\2012 – 08\2012

New York, New York

Migration of Windows XP\Office 2007 desktop to Windows 7\Office suite 2010 desktop.

Prepare backup of user data: desktop icons, documents, applications and network printers.

Running\monitoring migration scripts to completion troubleshooting migration errors if any.

Verify migration ran successfully and Restore XP backup user data to Windows 7 environment.

Login with user account and ran migration checklist to validate all processes are done.

Sign migration checklist and place at the user’s desk a quick start-up guide for Windows 7.

Freelance PC Repair Technician 04\2011 – Present

New York, New York

Windows 7 system images for migration, SSD upgrade and laptop\desktop diagnosis and repairs.

Bvlgari USA Helpdesk Support (Contract) 09\2011 – 03\2012

New York, New York

100% Phone support troubleshooting and resolving hardware, software and productivity applications with LANDesk remote tools to troubleshoot and resolve computer or POS issues at retail stores. Backup of retired PC’s and laptops (EMC Avamar); update asset disposal inventory (Asset Aide). Erased hard disk to be shipped off to New York Public Library and non-profit organizations.

Desktop\Server Operating System: Windows XP\7, OS X, Office2010 & Server 2008 AD.

PC Hardware: HP Pc’s image setup and deployment, component upgrades and replacement.

Productivity Applications: Microsoft Office Suite 2007 (Word, Excel, Outlook, PowerPoint).

Helpdesk Applications: LANDesk Management Suite: Helpdesk\Desktop\Remote\Network tools.

Web\E-mail: Internet Explorer, Outlook and Verizon Blackberry.

Communications: Citrix Metaframe client, VPN, Audio\Video Conferencing setup.

Network Protocols: Windows 2003 Server: ADS, TCP\IP, DHCP, WINS, DNS, VPN, and FTP.

Fairway Markets POS\Store Technician (Full-time) 11\2008 – 03\2011

New York, New York

75% phone 25% desktop support to troubleshoot and resolve office end-users’ network connectivity and productivity applications and issues such as email, network printing, access to the internet and browser issues. 100% support of POS cash registers, receipt printers, NCR scales and tablets in store wireless connectivity. Create, escalate and follow-up of trouble tickets logs in Remedy.

POS Software: IBM 4680-90supermarket application operating system.

POS Hardware: IBM 4680-90terminals, flatbed scale\scanners, touch screen and customer displays,

Alpha-numeric keyboards, MICR readers, T series receipt printers and VeriFone pinpad 800 series.

Productivity Applications: Microsoft Office Suite 2007\2010 (Word, Excel, Outlook, PowerPoint).

Helpdesk Applications: Remedy ticketing system, Dameware remote desktop tools.

Web\E-mail: Internet Explorer, Outlook, Outlook Web Mail and Verizon Blackberry.

Communications: Citrix Metaframe Client, VPN, Webex Audio\Video Conferencing setup.

Louis Vuitton North America Service Desk Support (Contract) 03\2008 – 08\2008

New York, New York

100% Phone and desk side troubleshooting and resolution of hardware, software and productivity applications for corporate end-users and retail store POS hardware, software and peripherals.

POS Software/Hardware: Retail Pro, Windows 2000/Dell Pc’s, flatbed scanners, receipt printers.

Helpdesk Applications: HEAT, LANDesk remote desktop, Server 2003 Active Directory.

Web\E-mail: Internet Explorer, Lotus Notes and Verizon Blackberry.

Productivity Applications: Microsoft Office Suite 2007 (Word, Excel, Outlook, PowerPoint).

Desktop\Communications: Windows XP\ Citrix, VPN, Webex Audio\Video Conferencing setup.

Holtzbrinck Publishers Desktop Migration (Contract) 07\07 - 02\08

Cahill Gordon and Reindell Desktop Migration (Contract) 05\07 – 07\07

New York, New York

Operating Systems\Imaging Software: Windows 2000 to XP migration with Norton Ghost.

PC Hardware Systems: Dell setup and deployment, Network user and PC name addressing.

New PC equipment swap and user migration; data backup and restore; post migration support.

Proskauer Rose LLP Desktop Specialist\2nd Shift (Full-Time) 10\05 – 08\06

New York, New York

Provide desktop, applications, and document support, troubleshooting and resolution on the second shift. Input and update resolutions in Magic ticketing database. Escalate to the third shift.

Desktop\Server Operating System: Windows XP\Server 2000.

PCHardware Systems: Dell\Hp Pc’s setup and deployment, component upgrades and replacement.

Productivity Applications: Microsoft Office Suite 2003 (Word, Excel, Outlook, PowerPoint).

Document Management: Docs Open, I-Manage, Comparite and DeltaView.

Legal Applications: Westlaw, West Check, Lexis-Nexis, DTE\CarpeDiem, Elite, TimeTrak.

Helpdesk Applications: SupportMagic, DameWare Remote desktop tools.

Web\E-mail: Internet Explorer, Outlook with Interaction Verizon Blackberry.

Communications: Citrix Metaframe Client, VPN, Webex Audio\Video Conferencing setup.

Network Protocols: ADS, SMS, TCP\IP, DHCP, WINS, DNS, VPN, and FTP.

Ann Taylor\Horizon Blue Cross Desktop Tech (Contract) 07\05 – 10\05

New York, New York

Validation of Pc client name\workstation id’s on ADS \ Symantec Firewall upgrades on 800 laptops.

Segal Company IT Analyst (Contract) 04\05 – 07\05

New York, New York

100% phone support: Windows XP, Office 2000 & Active Directory, Exchange/Outlook.

Logs all issues with appropriate documentation

Remote Support/VPN: Installation and configuration of VPN remote access and connectivity, and Safeword token connectivity issues and troubleshooting.

Desktop\Server Operating System: Windows 2000\Novell Netware IV.

PCHardware Systems: HP setup and deployment, component upgrades and replacement.

Communications: Citrix Metaframe, VPN, Audio\Video Conferencing setup and configurations.

The Computer Merchants Migration Technician (Contract) 10\04 – 04\05

New York, New York

Migration of Windows ’98\NT\2000 laptops and desktops computers to Windows XP Professional. Installed productivity applications, BIOS flashing, drivers’ upgrade and antivirus patches update.

Imaging Software\Operating System: Norton Ghost; Alteris\Windows XP.

Adecco Consultant HelpDesk Support (Contract) 04\01 – 10\04

Sidley Austin Brown and Wood - Thacher Proffitt and Wood - Sonnechein Nath and Rosenthal

New York, New York

100% phone support diagnosing, troubleshooting and resolving end-user issues: PC hardware, software, productivity applications (MS Office Suite) legal applications, network connectivity and access to its resources; and existing end-user issues: call tracking, resolution, escalation and follow-up.

Desktop\Server Operating Systems: Windows 2000 & XP\Windows Server 2000.

PCHardware Systems: Dell\Hp setup and deployment, component upgrades and replacement.

Productivity Applications: Microsoft Office Suite 2007\2010 (Word, Excel, Outlook, PowerPoint).

Document Management: Docs Open, Comparite, DeltaView, and I-Manage.

Legal Applications: Westlaw, West Check, Lexis-Nexis, DTE\CarpeDiem, Elite, TimeTrak.

Helpdesk Applications: HEAT, Remedy, SupportMagic, Track-It, DameWare remote desktop.

Web\E-mail: Explorer, Safari, Blackberry, Lotus Notes, Entourage, Outlook and Interaction.

Communications: Citrix Metaframe, VPN, Audio\Video Conferencing setup and configurations.

Network Protocols: ADS, NDS, SMS, ZEN, TCP\IP, DHCP, WINS, DNS, VPN, PPP, and FTP.

Sidley, Austin, Brown and Wood Helpdesk Analyst (Contract) 04\02 - 10\04

Clifford, Chance, Rogers and Wells Helpdesk Analyst (Contract) 04\01 – 08\01

New York, New York

100% phone support: Windows XP, Office 2000 & Active Directory, Exchange/Outlook.

Logs all issues with appropriate documentation

EDUCATION & CERTIFICATIONS

Southern Illinois University at Carbondale: BA (Business Administration) Junior

PC\LAN Technician certificate (A+ Technician equivalent)

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