Nicole Ward

Jackson, MI

Authorized to work in the US for any employer

Work Experience

Bartender/Server

Johnies Backwoods - Hanover, MI

March 2021 to Present

Customer service, cash handling, stocking, cleaning, food handling, Home Care Aide

Elara Caring - Jackson, MI

January 2017 to Present

I do anything from cleaning to personal grooming. I provide anything within reason the client needs. I am passionate about caring for others and take pride in my work. I go the extra mile. Secretary/Receptionist mgr

Pipe Repair Systems - Parma, MI

January 2012 to June 2017

Answer phone, schedule appointments, payroll, filing, data entry, daily route of laborers, ordering, cleaning

Cook, bartender

Fergs Parma Pub - Parma, MI

April 2010 to 2013

As head bartender, I was responsible solely for duties which included, opening the pub with a personal alarm code and key, cash handling of sales register also keno cash as well as backup change and cash, stocking, changing kegs, cleaning, answering phones, taking and preparing take out orders, preparing daily lunch specials from scratch. I ran the kitchen, bar and customer service alone for an 8- hour shift Monday thru Thursday.

Customer Service

Marys Pizza - Jackson, MI

2007 to 2010

My responsibilities included answering phones, taking take-out orders, food preparation, cash handling, stocking, cleaning, all around customer service.

Sales Representative

Centennial Wireless - Jackson, MI

June 1997 to June 2005

Inside/outside sales. Customers service representative. Answer office phones. Sell products. Handle customer accounts old and new . Sales. Cold calling. Leads.

• Supervised floor sales

• Supervised cashiers and register transactions

• Sold Cellular devices and accessories

• Answered product and service related questions

• Averaged a 85 % conversion rate

• Identified sales opportunities and acted on leads Bartender/Server

Red Lobster - Jackson, MI

January 1993 to January 2000

Customer service, cash handling, food and beverage service, cleaning, stocking, drink recipe creativity, all round stellar hospitality

Customer service/tanning consultant

Bronze Villa - Jackson, MI

June 1991 to June 1997

Personal tanning consultant assisting customers with achieving the best possible tan in the most efficient indoor tanning equipment using the appropriate lotion suitable for their skin tone.

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

Education

High school or equivalent

Northwest High School

Skills

• Sharp critical thinker, creative problem solver, exceptional communication skills, quick study, able to multitask and prioritize, excellent team player, adhere to ethical and moral codes of conduct (10+ years)

• Medical Office Experience (4 years)

• Customer Service (10+ years)

• Medical Terminology

• Medical Scheduling (4 years)

• Bartending (10+ years)

• Bartending (10+ years)

• Medical Records (4 years)

• Medical Billing (4 years)

• Medical Scheduling

• Patient Care (10+ years)

• Insurance Verification

• Laundry

• Caregiving

• Triage

• Vital Signs

• Restaurant management (10+ years)

• Home Care

• Computer literacy

• Mechanical knowledge

• Clamp truck

• Basic math

• Retail sales

• Driving

• Microsoft Office

• Serving (10+ years)

• Cash handling (10+ years)

• Restaurant experience (10+ years)

• English

• Outside Sales

• Inside Sales

• Hospital Experience

• Communication skills

• Food service (10+ years)

• Office experience

• Computer skills

• Manufacturing

• Customer service

• Sales

• Cash register

• Front desk

• Leadership

• Retail sales

• Medical terminology

• Hospital experience

• Supervising experience

• Public relations

• Analysis skills

• Inside sales

• Windows

• Negotiation

• Purchasing

• Cold calling

• Marketing

• Continuous improvement

• Driving

• Outside sales

• Medical records

• Caregiving

• Home care

• Senior care

• English

• Childcare

• Vital signs

• Cooking

• Assembly

• Hospitality

• Management

• Sales support

• Data entry

• Problem management

• Communication skills

• Microsoft Office

• Hotel experience

• EMR systems

Certifications and Licenses

CPR Certification

First Aid Certification

Food Handler Certification

Driver's License

September 2023 to July 2027

Certified Medical Assistant

CNA

Assessments

Food service: Customer situations — Proficient

December 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Food safety — Proficient

December 2021

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Administrative assistant/receptionist — Proficient March 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Reliability — Proficient

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient November 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Cooking skills: Basic food preparation — Proficient March 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient December 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Attention to detail — Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Front desk agent (hotel) — Proficient

September 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Home health aide skills — Proficient

November 2020

Providing care to patients in a home setting

Full results: Proficient

Administrative assistant/receptionist — Proficient November 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Written communication — Proficient

July 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Building relationships for childcare providers — Proficient November 2020

Building positive and productive relationships with families of children ages 0–3 Full results: Proficient

Customer service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Nursing assistant skills — Proficient

November 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Retail customer service — Proficient

February 2022

Responding to customer situations in a retail setting Full results: Proficient

Medical receptionist skills — Proficient

March 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Food service: Customer situations — Proficient

August 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Management & leadership skills: Impact & influence — Proficient April 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Food service fit: Crew member — Proficient

December 2021

Measures the traits that are important for successful food service crew members Full results: Proficient

Food safety — Proficient

November 2023

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Bartending — Proficient

April 2023

Understanding, pouring, and mixing drink orders

Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Bartending — Proficient

December 2023

Understanding, pouring, and mixing drink orders

Full results: Proficient

Bartending — Proficient

October 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Work style: Reliability — Proficient

April 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

March 2023

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

August 2022

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Management & leadership skills: Impact & influence — Proficient June 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Caregiver fit — Proficient

August 2022

Measures the traits that are important for successful caregivers Full results: Proficient

Work motivation — Proficient

June 2022

Level of motivation and discipline applied toward work Full results: Proficient

Customer service — Proficient

November 2023

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Filing & organization — Proficient

November 2020

Arranging and managing information or materials using a set of rules Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Work motivation — Proficient

November 2023

Level of motivation and discipline applied toward work Full results: Proficient

Administrative assistant/receptionist — Proficient March 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Reference 1. Mary Nau 517-***-**** Henry Ford Allegiance Dietary Cook 2. Leslie Skrzynski 517-***-**** Henry Ford Allegiance R.N. Emergency Department

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