LUIS LAURO

GARZA

**** ******** ** ******, **. **045, United States

956-***-****

ad3opm@r.postjobfree.com

PROFESSIONAL SUMMARY

With over 8 years of experience in Information Technology, I specialize in optimizing IT systems and enhancing efficiency within corporate environments. My expertise spans the management of complex IT systems, ensuring data security, and implementing solutions for operational improvement. Responsibilities: Service Transition Service Delivery and Support Process Management Availability & IT Service Continuity, Capacity Management Service Level Management & Reporting Supplier Management Security Management Service Desk Incident, Request and Problem Management Change Release and Configuration Management IT Asset Lifecycle Management Quality Assurance, Audits and compliance Business Continuity Management

EDUCATION

Bachelor's degree - Information Technology

UANL – Universidad Autonoma De Nuevo Leon, Monterrey

MICROSOFT CERT

Microsoft Azure Certified: 900, 104, 303, 304, and 500

SKILLS

Systems Management

Network

Process Improvements

Technical Documentation

Training and Development

New Hire Onboarding

Microsoft Certified

Incident Response

Design

Technology Support

Cloud Computing

Disaster Recovery Planning

Troubleshooting and Diagnostics

Software Installation and Maintenance

System and Network Security

EXPERIENCE

Cloud Engineer Consultant Assistance

Tata Consultancy Services/Client: Advance Auto Parts

April 2023 - Current

Summary: Cloud Engineer Consultant providing IT support for building and maintaining IaaS, PaaS, and SaaS cloud services for Advance Auto Parts. Skilled in ensuring security, cost optimization, performance, and reliability for Azure and AWS using ITSM ServiceNow.

Key Responsibilities:

Cloud Network Support: Provide AWS and Azure network support, including VNet/VPC support, network peering, ExpressRoute, load balancers, and security measures. Utilize Aviatrix, a third-party software, for cloud network management, troubleshooting Aviatrix Controller and Co-Pilot to ensure seamless operation and prompt issue resolution.

PaaS Support: OpenShift, APIM, AWS API, App Services, Lambda, Blob Storage, S3, APIM, AWS API GW, KV & KMS, and more.

IaaS Support: Handle Azure VMs, Windows/Linux servers, SQL IaaS VMs, disks, VMSS, ensuring security, performance, and cost optimization.

SaaS Support: Manage Azure AD, Office 365, Teams, OneDrive, Amazon WorkSpaces, Salesforce, Dropbox, and Power BI.

Windows Server Migrations: Successfully migrate Windows System from on-premises to Azure cloud using a structured process.

Azure Services Optimization: Implement cost optimization, performance enhancement, and backup solutions for various Azure services.

Azure Security & Monitoring:

Utilize Azure Security Center to monitor security posture and compliance.

Review security recommendations and advisories from Microsoft Defender for Cloud.

Regularly monitor Advisor recommendations in Azure Monitor for compliance and operational excellence.

Communicate security findings and recommendations to stakeholders.

AWS Security & Monitoring:

Utilize AWS Security Hub to centrally manage security and compliance across AWS accounts.

Review security findings and recommendations provided by Security Hub.

Regularly monitor AWS Trusted Advisor recommendations for compliance and operational best practices.

Monitor AWS Personal Health Dashboard for service issues and advisories.

Cloud Windows Engineer Sys Admin August 2022 to April 2023

Tata Consultancy Services/Client ABB

IT Infrastructure Cloud support: I provided IT Infrastructure Cloud support for over 3,000 IaaS servers across the globe, including on-premises, Azure, and AWS environments

My role involved supporting Azure and AWS services, managing subscriptions, and using ITSM Service Now for incident and change management

Responsibilities: - Azure Network Support: Managed VNet, Azure Load Balancer, ExpressRoute, VNet peering, Azure Firewall, NSG, ASG, and APG

IaaS & PaaS Services: Provisioned and supported VMs, NSG rules, storage accounts, and automation

IAAC Implementation: Utilized ARM templates and Terraform for Infrastructure as Code

Vulnerability Management: Addressed vulnerabilities using SCCM and Qualys, ensuring server security

Patch Management: Performed OS and software patching for servers, including Windows, Office, and third-party applications

Runbook Implementation: Automated tasks using runbooks for bulk server management

AWS Support: Managed AWS EC2 instances, VPCs, ACLs, S2S VPN connections, and more

Citrix to Azure Migration: Successfully implemented and troubleshooted Citrix Virtual Desktop to Azure Virtual Desktop migrations

Splunk & Qualys: Installed and managed third-party AV software and Qualys agents.

Technology Analyst Sys Admin

Infosys Monterrey, Nuevo Leon

September 2019 - August 2022

Provide support to Infosys On-Premises environment working as Sys Admin in Monterrey Mexico location, Acting as Single point of IT, Providing Enterprise Assets like, Desktops, laptops, Windows servers, Enterprise Network, IP Cisco Phone, Wireless access point and Dedicated network for client requirements

Responsibilities:

Providing dedicated network like, MPLS link, S2S connectivity, c2s connectivity and AVAYA connectivity for Service desk project

Giving support to the enterprise network from Infosys local server room as IT SPOC: Hardening all cisco network devices and also providing support between checkpoint firewalls like passthrough and internet face firewall's

Availability & IT Service Continuity, Capacity Management

Service Delivery and Support Processes Management

Active Directory synced with Azure AD: helping all enterprise users been sync with azure AD in order to use all SaaS services, like office 365, Teams & One drive

Level 2 admin model from Infosys Active director: Access to create DL disable Employees accounts, reset passwords & Add and remove computers hostname in order to deploy desktops laptops and servers with Infosys enterprise image

Incident Request and Problem Management

Change, Release and Configuration Management

IT Asset Lifecycle Management

Service Transition: Transition of new project and also ramping down projects

Quality Assurance, Audits, and compliance for Infosys Assets like cisco network devices, laptops, Windows servers and client assets

Business Continuity Management

Service Level Management and Reporting

Security Management

Service Desk Level 1 & 2 Infosys Enterprise: unlocked accounts, password reset, help user to connect to the Infosys VPN, register user to the MFA server for second Authentication required

Providing support for Infosys end users for any issue relate with SaaS application, enterprise application or source software required

Provide Infosys IT inductions for new Employees: Every week we have to meet the new hired employee and we have to give IT department induction.

System Engineer IT

Infosys Monterrey, Nuevo Leon

March 2015 - September 2019

Be the first point of contact of the IT services support and operation team, handle first level incident and service requests, monitor the availability and continuity of IT services, coordinate with other teams like IT asset management team and audit teams and implement planned actions to increase customer satisfaction and be involved with CSR activities in order to meet all activities and task as defined by the governing SLAs.

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