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Customer Service Administrative Assistant

Location:
Cypress, TX, 77429
Salary:
18.00
Posted:
February 16, 2024

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Resume:

Sharra Galik

ad3oov@r.postjobfree.com

832-***-****

Administrative professional with a history of customer service in fast-paced corporate environments. Valued as a discreet and knowledgeable employee with the ability to juggle and prioritize needs while ensuring speedy responses to customer and patient concerns. Effective in developing, implementing, and communicating policies and objectives.

Skills

Over 10 years of Professional and Medical administrative experience

Having dealt with diversity of professionals and staff members

Administrative abilities in legal and business environments

Self-motivated; able to set effective priorities and implement decisions for immediate and long term goals and meet operation deadlines

Functions well in high-pressure atmosphere

Minivasive Pain And Orthopedics

(Contract) 11/06/2023-02/09/2024

Intake Specialist

Verification of Commercial Insurances

Processing incoming referrals through ECW and Salesforce

Letter of Protection (LOP)

Personal Injury Claims

Communications with attorneys and healthcare providers via email and phone

Upload medical records in EMR

Answer multiple phone lines

Trained new hires on verification

Elara Caring Home Health (remote)

(Contract position 5/1/23-07/28/23)

Insurance Verication Specialist

Verification and authorizations

Worked in many Medical Insurance Portals obtaining verification and authorization

Received Insurance documentation via fax with patient authorization determination to inpute in the patients chart.

Village Medical (03/6/2022 – 01/23/2023)

Referral Specialist

I was assigned to 2 clinics in the Houston area.

I covered other clinics on any given day when I was needed

Worked Stat referrals as they came into my que

Processed all incoming Specialist and Imaging referrals through patients Insurance company’s.

Used Commercial Insurance website portals such as United Healthcare, Cigna, and Availiy to process referrals.

Called the patients individually once the Insurance approved or denied the referrals

Processed incoming and outgoing faxes

Worked in excel keeping daily logs of processed referrals

Familiarity with ICD-9, ICD-10, and CPT/DX code

Nova Medical Centers Central Billing Office (10/01/2017 – 09/01/21)

Preauthorzation Specialist

Fax/email all new Physical Therapy Scripts to the appropriate Pre Authorization Entity.

Answer all incoming emails from Adjusters, Clinics, and Employer Point of Contacts.

Enter Physical Therapy Determinations from incoming faxes throughout the day.

Answer the Pre-authorization dept incoming calls.

Prepare a call list on Excel from the 15 out 54 clinics with Nova Medical Centers that I am responsible for.

Make out going calls to obtain the determinations for Physical Therapy requests to Pre Authorization Vendors, Adjusters, and Nurse Case Managers.

Scheduling approved Patient Physical Therapy.

Berkeley Eye Center (09/2015 - 08/20/17)

Medical Administrative Assistant

Call center – Triaging all calls, scheduling, Insurance verification.

Check in/check out-greeting customers, obtaining apropriate documents for visit.

Data input

Accounts payable/recievable.

Insurance verification – for a appointments, procedures, and surgeries.

Medical record audit.

Lasik center – accounts recievable

Houston Eye Associates (2006-2008 Rehired 01/2012 - 09/2015)

Medical Administrative Assistant

Call center - Triaging all incoming calls, scheduling, Insurance verification

Accounts payable/recieveable

Check in/check out – greeting customers, obtaining apropriate documents for visit

Insurance verification – for a appointments, procedures, and surgeries

Data input

Accounts payable/recievable

Prime Care Medical Group - 05/2009 -09/2011

Medical Assistant/Medical Administrative Assistant

Check in/Check out of all scheduled patients

Accounts payable/recievable

Medical records

Vital checks on patients

Vaccinations

Asissited Physcicians with procedures and exams

Genesis Independent Medical Evaluations

Medical Assistant/Medical Administrative Assistant

Performed over 250 hours of technical training.

Scheduling

Medical record audit

Data input

Check in/Check out all scheduled patients

Computer Skills

Windows,; Microsoft word, Excel, Outlook, scannnig technology, HTML, advanced Internet Search, Eclinical Works, EMR, Athena, Teams

Education

Waltrip Senior High School (1997-2000)

Gratuated with Diplomia

Sanford-Brown College (2008-2011)

Graduated with Certificate for Medical Assisting

Certificates

Medical Assistant Certificate

FEMA Independent Study Course "IS-00100.hca"

FEMA Independent Study Course "IS-00200.hca"

FEMA Independent Study Course "IS-00700.hca"



Contact this candidate