*** ********** *****

Warner Robins, GA *****

478-***-****

ad3oou@r.postjobfree.com

LETICIA ODOM

OBJECTIVE To obtain a challenging entry-level position within an organization as an Insurance Claims Adjuster, utilizing my communications and problem-solving expertise. Willing to travel or work remotely.

SKILLS & ABILITIES Hardworking and enthusiastic with strong organizational skills. Meticulous in problem-solving and planning. Possess clear, effective communication and telephone etiquette. Twenty years plus experience incorporating customer service relations. Proficient in Microsoft Office (Word, PowerPoint, Excel) and Apple Operating Systems. Xactimate Level 1 training. EXPERIENCE BARTENDER, WALK-ONS

November 2022-December 2023

• Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.

• Utilized critical thinking skills to resolve customer complaints in a courteous manner.

• Completed POS transactions, returning currency, coin, and payment cards to patrons.

• Organized and coordinated multiple projects while ensuring timely completion. BARTENDER, BUFFALO WILD WINGS

December 2011-August 2023

• Successfully resolved fast-paced, unexpected challenges with colleagues and customers.

• Trained and mentored new team members in proper bar operations.

• Established a rapport with regular customers through friendly conversation.

• Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.

BARTENDER, O’CHARLEY’S RESTAURANT

August 2008-March 2012

• Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.

• Attended regular training sessions designed to improve product knowledge and increase bar efficiency.

• Monitored intake of alcohol by guests, thereby adhering to state laws regarding alcohol beverage service.

• Managed cash drawer accurately throughout shift including opening and closing out registers each day.

ASSISTANT PROPERTY MANAGER, AMBLING MANAGEMENT

March 2006-July 2008

• Reconciled complaints in a timely manner while maintaining positive relationships with tenants.

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• Monitored and enforced tenant compliance with rental agreement terms.

• Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.

• Assisted in the preparation of legal documents such as eviction notices or court filings when necessary.

ADMINISTRATIVE ASSISTANT, SOUTHEAST ADMINISTRATIVE SERVICES March 2004-February-2006

• Performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning.

• Maintained utmost discretion when dealing with sensitive topics.

• Optimized organizational systems for payment collections, accounts receivables, deposits, and recordkeeping.

• Utilized communication and administration skills to sustain positive relations with vendors.

EDUCATION MIDDLE GEORGIA STATE UNIVERSITY, MACON, GA-BACHELOR OF SCIENCE (B.S) IN PSYCHOLOGY May 2021

GEORGIA MILITARY COLLEGE, MILLEDGEVILLE, GA-ASSOICIATE OF SCIENCE IN GENERAL STUDIES May 2001

NORTHSIDE HIGH SCHOOL, WARNER ROBINS, GA-COLLEGE PREPARATORY AND VOCATIONAL DIPLOMA

May 1997

COMMUNICATION Conversational native proficiency in German. AWARDS Resident Adjuster License – Georgia #3677052 Non-Resident Adjuster License – Louisiana #1117905 Non-Resident Adjuster License – Florida #G089945

REFERENCES AVAILABLE UPON REQUEST

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