Customer Service High School

**** ******* ***** ****** **. *****

CELL 404-***-****

TIRIVVA D ROBINSON

OBJECTIVE

To obtain a position in a stable work environment that will allow me to utilize and enhance my extensive skills, develo skills and allow room for growth.

EDUCATION

WEST FULTON HIGH SCHOOL ATLANTA, GA 1994

(HIGH SCHOOL DIPLOMA)

UNITED EDUCATION INSTITUTE MORROW, GA 2011

(BUSINESS OFFICE ADMINISTRATION)

PROFESSIONAL EXPERIENCE

CLAYTON EYE CENTER

07/05/2021 - Present

CUSTOMER SERVICE/ CONTACT LENS DEPARTMENT/ PATIENT SCHEDULING Duties were to check the patient in and out, verify the patients Ins, Medical and Vision. Get the patient scheduled for their next appointment. I&R Classes, Sale contacts, bill the patient for the exam and file the claims. NATIONAL VISION/AMERICAS BEST MORROW, GA

8/4/2016- 10-2020

CUSTOMER SERVICE/OPTOMETRIST TECHNICIAN

Duties were to answer the phone, schedule appointments for the patients. Run the patient's insurance Answer any questions that the customers may have. Clean the lobby nightly. Make sure the patients charts are placed correct order. Provide the patients with the HIPAA forms As an Optometrist Tech, my duties were to pretest each patient for their eye exam, update the patient's chart, check pre make sure the patients gets the proper care they need. 6/15 - 3/16 INSTALOAN STOCKBRIDGE, CA

CUSTOMER SERVICE REPRESENTATIVE

Essential duties were to help increase store profitability through customer relationship development, community invol marketing campaigns. Accurately determine loan values based off of a comprehensive vehicle appraisal Successfu customer accounts, ensure that payments are made in a timely manner, and collect on past due accounts. Make daily ban accept customer payments, process vehicle liens and comply with company policies and procedures as well as all loca federal laws and regulations.

1/12 - 5/15 MACY’S ATLANTA, GA

SERVICE/GENERAL CLERICAL

Responsible for ensuring each customer receives outstanding service by mystery shop standards, maintain awareness promotions and advertisements execute the daily operational, day-to-day goals and priorities assigned by store manag assist in the training and development of peers, uphold merchandising and store cleanliness standards, participate in processing of new shipments and help the team to keep the receiving and back stock area clean and organized, respo safety issues, conscious of shoplifting activity, aid customers in locating merchandising in store, on acehardware.com as, processing special orders, solicit customers to sign up for an Macy’s Rewards Cards, answer customers’ questions provide information on procedures and policies

03/11 – 12/11 FAKS ALLIED COLLEGE PARK, GA

CUSTOMER SERVICE/GENERAL CLERICAL

Duties included answering phones, registered new students, assisted the lead marketing director, handled incoming funds provided the supervisor with assistance on making sure there was enough available staff to meet required deadlines. Also tau Education Development Classes.

CHARACTER SUMMARY

I am a dependable, versatile, sufficient individual. I work well with others as well as alone. I am able to handle mu and I work well under pressure when deadlines are required.

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