OBINNA L NWOSU

**** ********* ***** *******, ** *7042 832-***-****

ad3ona@r.postjobfree.com https://www.linkedin.com/in/obinna-nwosu-5a146815b? Summary:

A service business Analyst with strong verbal and written communication skills. A detail-oriented analyst with a passion for problem solving and delivering highly impactful solutions. well versed in the software Development lifecycle including both waterfall and Agile methodology. Deep understanding of the servicenow ITSM framework which includes incident management, knowledge management, Request management and configuration Management.

Core Competencies:

Strategic Planning Business Development Project Management Technology Skills

. Application: Microsoft word, Excel, outlook, PowerPoint Visio, Microsoft TFS, HP ALM, JIRA, . .

. Business Analysis: Requirement elicitation, Business process design, functional specification.

. In Depth knowledge: of both the waterfall and Agile {Scrum} methodologies and the ability to work on projects simultaneously using a combination of both methodologies.

. Client support: Requirement intake, requirement review, change management, user Acceptance testing and sign-off.

. Excellent communication: Demonstrate outstanding understanding and communication when working with clients, customer satisfaction and Customer service.

. In-depth knowledge of servicenow CMDB

. Android Studio Java: J2EE C++ Snagit, SharePoint, salesforce, and service Now.

. Production Tools, Testing, requirement Gathering, Design Tools

. project management Tools Ms Office, sharepoint, webEx, servicenow, HP ALM, Microsoft Excel,

. Smart sheet Rational Requisite Pro, sharepoint, Rational Rose.

. Snag IT, MS Visio, JIRA confluence, CA Agile central {Rally},HP ALM OBINNA L NWOSU, Page 2

Professional Experience:

Servicenow Business Analyst {ITSM} Sept 2019 -- Feb 2023 CVS Health -- Remote

. act as the face of the servicenow delivery team and drafted/implemented the intake process for new enhancements.

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. Determine and fine business needs and global requirements to develop and continue the growth of a multi-instance servicenow environment with CMDB, change, incident, problem, knowledge’s, Reporting, Requests, visual task boards, and service catalog.

. work with servicenow developers, admins, and business leadership to deliver workflows and renewed processes.

. Drive the requirements gathering efforts {either development or implement}, including managing the expectations of the process owner, the stakeholders, the development team, and executive management.

. Operates as a liaison between technical personnel and the ITSM process owners such as change managers.

. supports team information sharing and on-boarding of colleagues as the team grows.

. led scrum meetings such as daily stand up, sprint planning, sprint reviews and retrospectives,

. coordinate training and lead training sessions for the organization and partners.

. Experience with analyzing and solving complex logical problems, working effectively in a team to achieve user objectives and ensure client satisfaction, and coordinating the efforts of various departments and functions.

. Used Itil module to offer guidance to create and create and operate the service desk that effectively communicates between IT providers and the user community.

. Experience with workflow, processes, and forms with servicenow.

. Experience with 3Clogic as it integrates with servicenow. OBINNA L NWOSU, Page 3

Servicenow Business Analyst Servicenow Business Analyst NOV · Contract Remotely

Jan 2017 - Jan 2019 · 2 yrs 1 moJan 2017 - Jan 2019 · 2 yrs 1 mo Houston, Texas, United States · Remote Houston, Texas, United States · Remote Facilitate meetings with clients to gather application requirements and convert it into a requirement document. Created project plans to be used by the development team. Define the business need based on the business goals and objectives and define the solution scope based on the assumptions & constraints, dependencies, and business needs.Module cash flows for securitized transactions containing a wide variety of underlying assets.Classes Responsible for creating proprietary Excel-based models to calculate bonds.Waterfalls and interest coverage ratios, and several other portfolio criteria.Work in an agile-scrum environment where documentation, attention to detail, and team.Collection, structuring, analyzing, and reporting on the HR data.Facilitate meetings with clients to gather application requirements and converted it into requirement document. Created project plans to be used by the development team. Define the business need based on the business goals and objectives and define the solution scope based on the assumptions & constraints, dependencies, and business needs.Module cash flows for securitized transactions containing a wide variety of underlying assets.Classes Responsible for creating proprietary Excel-based models to calculate bonds.Waterfalls and interest coverage ratios, and several other portfolio criteria.Work in an agile-scrum environment where documentation, attention to detail, and team.Collection, structuring, analyzing, and reporting on the HR data. Skills: Data Analysis · Accounting · Account Management

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EDUCATION TRAINING & AFFILIATION:

American Intercontinental University,

Jan 2017 – June 2021

Houston Community College,

2007-2011

General Studies Certifications:

Bachelor’s degree, associate degree on Electrical & HVAC Certification., COMPTIA Certification Linux Certification Visual studio Essential Training certification institute of Business Analysis-certified Analyst, certified Servicenow Administrator, Scrum master certified, ITlL 4 certified Business, Cyber security foundation certification, Electronic Basic foundation certificate, Perfect Attendance Award twice certification at American intercontinental university Honor Roll Student Awarded at American Intercontinental University

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