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Sales Manager Customer Service

Location:
Winter Haven, FL
Posted:
February 16, 2024

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Resume:

Internal

ad3oln@r.postjobfree.com *** S Heron Circle Winter Haven, FL 863-***-****

OBJECTIVES

I am a People-oriented, dependable professional with exceptional communication skills. I am Looking for a career within a stable environment where I can use my skills to grow and develop a great working relationship within the company. I have a vast background in Sales, Retail banking, Small Business Banking and civic duty with the armed forces. I am a Leader that works tirelessly to achieve our team goals for the banks as well as coaching my employees to reach their own carrier potential. I believe that customer service is the name of the game and I have a reputation for exceeding the expectations of our customers.

EDUCATION

1990 High School Graduate Auburndale, FL

1990 -1991 - Polk Community College, Winter Haven, FL. Criminology

1992 - Beaufort Technical College of the Low Country: Police Organization.

7/93-9/97 United States Marine Corp; Training at Paris Island, SC. Honorable Discharge

2010 - Branch Leadership Academy; Regions Bank. 8 Months. (Branch Manager Training Program). WORK HISTORY

New American Funding

Sales Manager 10/23 Through Present.

As a sales manager I was able to rejoin my Florida team. I am now working for a company that is growing and dynamic when it comes to all their employees’ career progression. Here at New American Funding, I can network and use my previous client base and grow a team at New American Funding. DWAINE E JONES

2

Internal

Dwaine E Jones

Career progression is very important to me, and NAF allows me to grow a team and develop a team that will be successful for years to come.

Geneva Financial LLC

Mortgage Loan Sales Manager: 12/22 Through 12/23

As a new sales manager in the industry, I was given the opportunity with Geneva to hire my own team and grow my own branch. This intrigued me after many years managing my own branch and teams in banking. I was able to close some loans for Geneva Financial although they were on the west coast of the US and with me being on the east coast my support was three hours behind me, so I was forced to come back and rejoin my old Florida Team with New American funding.

Cardinal Financial Company LLC

Mortgage Loan Sales Manager: 01/20 Winter Haven, FL. Through 12/22 Loan Originating with a lot of my former local clients from banking and networking. This was a time in my life where I was able to grow my own business with a local office and branch that I was fully responsible for in the mortgage industry since leaving banking. I was able to develop a pipeline through leveraging my previous client base and learn the mortgage industry full scale without the prop of the bank. I was able to grow my base all while having the best year that I have had in the mortgage industry. The pricing changed within the company and at that time I was notified that my entire Florida team was being transferred. Regions Bank

Mortgage Loan Originator. 08/2018 Winter Haven, FL Through 01/20 3

Internal

Dwaine E Jones

I returned to Regions bank as a Mortgage Loan originator after almost a decade with TD Bank. As a Mortgage Loan originator, I was directly responsible for my own production as a full-time employee that worked closely with the local branch on any leads that they could uncover as well as networking out in the community and driving strong sales results. I was responsible for weekly meetings where I was to inform the branch on what a great lead looks like and train the branch to uncover opportunities for the local branch. I was able to gain some traction at the local branch and once tragedy struck my family, I was able to leave Regions bank in good standing yet again.

TD Bank

Winter Haven, FL

Store Manager 8/22/11 – 08/09/2018

As an Assistant Store Manager that was promoted within 16 months of service to store manager in Bartow and Winter Haven over the span of the last 5 years. I am a Leader that shows up to work each day to maximize my team's full potential and deliver each day. I am approachable and operationally sound as well as taking time with networking each week to build solid relationships with COI’s and contacts through owning my market. I have been in BNI as well as the Chamber over the past 10 years as President and this has proven to be a recipe to be successful for me. As a Small Business lender, I have led the state of Florida in Small Business production YTD for 2015. I also led the Tampa Bay Region in Micro Production for 2016. At this point in my career, I am looking to advance my career by taking courses to take me to the next level within my career path. I am currently the Small Business Champions for the Tampa Bay / Polk region. I have worked with Sarah Rasnake and have started mentorship with RVP Steve Fisher for the Orlando Region. I have successfully completed the Commercial Credit class and am taking many other courses provided by the bank to further my career progression. My Plan is to go back to school and finish my degree over the next 2 years.

Voted 2017 Modern Woodmen Hometown Hero & Man of the year for Polk County, FL. Regions Bank

Apopka, FL

Assistant Branch Manager 05/07 – 05 2011

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Internal

Dwaine E Jones

. Branch Operations leader. I coach employees on obtaining their goals which would help the branch to be more successful. Operations, Audits, Customer Service, Loan Originating, Wire Transfers, Networking Events and Sales.

Wells Motor Company

Avon Park, FL

Senior Sales Representative 6/2008

Consistently meet and exceed monthly and yearly sales goals through building rapport and trust with prospective clients. I Qualified Clients to determine their true needs, while providing polished sales presentations to all clients based on their personal needs, budgets and goals. I Continued Education



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