Project Manager Customer Service
Resume:
Terrell Andrade
Worcester, MA *****
*****************@*****.***
"Dedicated supervisor with strong leadership and communication skills that allow me to connect with my team more effectively and increase our productivity. Love to see the best version in everyone. Work Experience
Washburn promises - Worcester, MA
Present
· Orients and Trains new staff to unit and program.
· Assists with Interviewing and Hiring BHT’s.
· Communicates with staff either verbally or in written communication logs.
· Assists with employee disciplinary actions.
· Develops employee schedule.
· Conducts employee performance evaluations.
· Assists with interventions with clients.
· Assists with confiscation of items.
· Listens to clients and BHT’s concerning all areas of the clients’ treatment.
· Coordinate activities including lectures, recreation and meetings with Lead BHT’s.
· Follows objectives of treatment plans.
· Maintains safe, orderly and therapeutic physical environment for clients including crisis intervention.
· Evaluates behavioral and emotional needs of clients and provides input.
· Attends trainings as necessary and schedules BHT’s to attend trainings.
· Attends facility meetings and coordinates BHT department meetings.
· Clerical duties as needed.
· Complete required trainings and mandatory training hours.
· Other duties as assigned
Behavior Health Technician
Spectrum - Worcester, MA
April 2022 to Present
The role involves helping clients with day-to-day activities and recording their progress for analysis by a Therapist or Doctor during scheduled checkups.
BHT Supervisor
Recovery Navigator
Charities - Worcester, MA
April 2022 to January 2023
worked with individuals in the community who are struggling with substance addiction. Shelter Advocate
Open Sky Community Services - Worcester, MA
April 2021 to March 2022
Helping clients become the best version of them self Independent Project Manager & Rehab Coordinator
Rehab Tech - Massachusetts
April 2021 to January 2022
Community Support Services (CSS) consist of mental health rehabilitation services and supports necessary to assist consumers in achieving the goals identified in their individualized rehabilitation plans. UPS Package Handler
UPS - Worcester, MA
January 2020 to April 2021
Unloading and loading
Home Depot Associate
The Home Depot - Worcester, MA
May 2019 to September 2020
customer service help on the floor
Wearhouse Supervisor
Dennison Lubricants - Worcester, MA
January 2018 to February 2019
workloads to warehouse workers. Receive, unpack, pack, load, issue, store and deliver materials, textbooks, supplies or equipment; complete packing slips for shipments as assigned. Education
American Senior High School - Miami, FL
January 2005 to September 2009
Skills
• High school (4 years)
• Crisis intervention
• Behavior management (4 years)
• Bilingual
• First aid
• Data entry (4 years)
• Supervising experience
• Addiction Counseling (4 years)
• DHCP
• Help Desk
• Intake (4 years)
• Medication administration (4 years)
• Case management (4 years)
• Remote Access Software
• Active Directory
• LIHTC
• New Hire Clinical Competencies (2 years)
• Behavioral health (4 years)
• Filing (4 years)
• Communication skills (10+ years)
• Customer service
• Communication skills
Certifications and Licenses
First Aid Certification
Forklift Certification
CPR Certification
LMHC
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