Customer Care Representative
Resume:
ANGEL R. RIVERA
Florida, 33860
***********@*****.***
Professional Profile
Work-oriented by objectives and goals. Trained to face situations of change, challenges and self-improvement. Demonstrated ability in situations that demand effort / under pressure. Responsible professional. Supervision, organization, prioritization and coordination.
Objectives
Belonging to a company to demonstrate multiple responsibilities, knowledge, and experience.
Professional experience
2021–2023 LUMA ENERGY PR.
2022 - 2023 - Customer Care Representative, Billing Service Edit in the "Utilities Customer Care and Billing" (CCB) 21 System different field activities.
Analysis and maintenance of client accounts in CCB system. Rebilling, net metering adjustments, commercial and residential rate change.
Law 272 and Law 17 application.
2021-2022 Associate CX Advisor, Contact Center
Account analysis, billing, rebilling, net metering. Answering customer calls for guidance, reporting breakdowns, emergencies. 2015–2021 Triple S Vida - Bayamon
Insurance Representative - Life License - Health & Inability Leave Insurance management/Sales. Collection management. Customer guidance and service.
2013–2015
First Bank- Rio Piedras
Business Support Representative
Digitize loan documents. Receipt, filing and dispatch of loan files and documents.
2012–2013
Supermercados Selectos - Bayamon
Supervisor
Employee training and development, evaluation and resolution of administrative issues related to personnel. Occupational safety. Reconcile cashiers, authorize prices, balance of main cashier, open or close the store. Assist and orient customers about products.
2006–2011
MultiCleanService / Mangual Office Cleaning Service Inc. - Vega Alta / San Juan
Maintenance Clerk
Maintenance and cleaning of offices, restrooms and toll lanes, tourist areas. 2003–2005 Tourism Company - San Juan (Summer Employment) Clerk - Purchasing Department - Accounting Department Receiving, registering, organizing, and storing incoming merchandise. Supply and distribution of merchandise to different departments as requested in the requisition.
Preparing and processing material requisitions. Process of invoices. Academic Background
2006–2012
Baccalaureate: Industrial Management. "Minor": Human Resources Universidad Intermericana – Bayamon Campus
Computer science: Word, Excel, Power Point.
References: Available as required.
Contact this candidate