Kyheim Byrd

202-***-****

ad3ohx@r.postjobfree.com

Education/Certifications

UNIVERSITY OF PHOENIX BS INFORMATION TECHNOLOGY, In Progress

B.S. in Computer Information Systems program GPA: 3.7

A+, server+, Microsoft

Technology Summary

Systems/Services:

UNIX, Mac OS, VMware, Remote Desktop support/VPN, Active Directory, DNS, LDAP

Hardware:

ViewStations, CISCO Networking Routers, Networking Hubs/Switches, Wave Tech,Spectrum Analyzer, Calun Two-Way Sweep Meter

Experience

Cox Communications(6-2014-present) coax splicer/service Provisioning and Project Management to ensure all installations meet delivery dates and create a positive customer experience. Primarily responsible for all coax upgrades to new plant. Wreck out all old plant plus secure devices, cabling, terminating, testing, labeling and troubleshooting of coax and fiber optics .Service Level Agreement time frame. I will also assisted other members of the Operations Team ensuring 100% uptime to all customers.

IBM

IT Specialist / Desktop support (2/2012-2014) Investigate and resolve network and system application problems. Client liaison for network connectivity and issues, tested network system’s to ensure system reliability and accessibility. DNS updated, deleted records in IP management. Utilizes Remedy ticketing system and other tools, processes, and procedures as required to generate client required monthly reports for HOC Service Desk. Performed remote desktop support. Configured Virtual private networks “VPNs”. Provide incident report identification and solutions to clients. Configured the LDAP files and the Active Directory. Updated knowledge database with new information as required. Created management documents for processes of the Service Desk and day to day operations for new hires and All news sales and customer up sales.

Hughes Network Systems, Germantown, Maryland

Network Management Center Specialist, (5/2006-11/2012)

Provided support to currently deployed and upcoming IT assets and projects including, installing, configuring, diagnosing, repairing, maintaining and upgrading all hardware and software. Test and Evaluate computer hardware and software. Provided Technical support for visual and/or audible alarms while identifying issues and resolutions. Created network accounts using Novell and updated DNS and DHCP servers. Maintained satellite record information within the network trouble ticket system. Communicated issues to customer service and on–call rotation, provided technical assistance and training to end-users where required. Troubleshooting network outage or system interruption. Troubleshot satellite/network and fiber issues by using networking protocols (TCP/IP) in order to perform pings, telnets, tracerts, nslookups, ftps. Removed tapes from library and load tapes in the backup server for the extranet. Perform system administrator functions i.e., password resets for local/corporate systems. Maintenance of DNS and DHCP servers. Adding IP and MAC addresses to DNS and DHCP servers. Provided advanced technical support for network hardware and software trouble-shooting and hardware and software configuration management.

Comtech Mobile, Germantown, Maryland

Technical Support, Technical Support, (1/2004-2/2006) Performed helpdesk support and onsite configuration of networking LAN/WAN, IP network design and protocol analysis, router/hardware and software configuration for overseas military evaluation system, management trouble ticket systems. Provide database backup and restoration. Planned, redesigned, reorganized and reconfigured the Oracle Database for Comtech Mobile. Required re-installation of all financial models (GL, AR, OE, HR, PO, INV, etc.) as well as the entire custom model, Upgraded Release 11.0.2 to 11.0.3 and installed to 11i Release. Tuned database, SQL applications/packages and assisted in migrating testing database into production. Designed cloning system to improve performance; also planned and initiated a disaster recovery strategy. Assisted in capacity planning for reconfiguring and upgrading the HP 9000 system, configured and setup network printers. Responsible for deploying new PC systems Provides advanced technical support for PCs, to include PC imaging, application distribution, and patch management.

Cox Cable, Chantilly, Virginia

Technical Support, (9/2003-4/2004) Universal technician Install, disconnect, and troubleshoot Cox products, including high speed internet, telephony, low voltage electricity, and color-coded wires. Took care of all customers cable needs inside and outside the home.

Comcast Cable, Rockville, Maryland

Commtech 5 (6/1997-9/2003 ) Performed routine networking troubleshooting calls which include configuration and troubleshooting of the Local Area Network and the WAN, troubleshoot from plant to the customer's equipment through the (Fiber optic node ) to restore customer's service. Performed return and forward sweep using Calun two-way sweep meter and Spectrum Analyzer. Performed reliability testing, data calls and device failure mechanisms. Analyzed product failures and arrive at root cause to develop corrective actions. Evaluation of DC/RF distributions and selection of specs/guard bands to optimize yields Trained and supervise new employees on networking/configuration management. Provided on-site support for networking/hardware/software configuration troubleshooting/debugging Coax and Fiber in a two RF plant (analog/digital).

Available for Relocation & Overseas Travel

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