James Ronald Rea

Lewisville, Tx *****

Professional Summary:

Navy Combat Veteran

James has over 10+years of experience as an IT/ Field Technician.

Operate and troubleshoot RF Scanners

Experienced with performing maintenance tasks and configuration with desktop management software tools.

Worked with troubleshooting, break fix, Canon printers/plotters, including laser and inkjet . Cleared paper jams, changed toner, added paper and calibrations.

Experienced in troubleshooting, break fix and resolved hardware, software and peripherals issues Printers (HP, Canon).

Experienced in solving printer issues that required immediate repair (paper jams and printer resets); changed toner and drums, reported all major repairs and maintenance to printer supplier company.

Experienced in troubleshooting using command line DOS commands, support POS systems remotely. Service Now ticketing system.

Experienced with the hardware aspect of IT; build, repair and upgrade PC’s and all peripherals both wired and wireless.

EDUCATION

Statistical Process Control Studies – Eastfield College 1990

Basic to Advanced Electronics, Radar – United State Navy 1984

Professional Experience:

Zebra Technologies 11-2023 to 01-2024

Worked remotely as a technical support helpdesk role providing technical support to clients

Helped with troubleshooting Zebra inventory scanning guns and method flow to client doing inventory.

This was a seasonal part-time position.

Wipro, Plano, Tx 5-2021- 7-2023

Technical Support/ Desktop Support

Remote Support Engineer resume example include installing software, diagnosing technical issues,

upgrading applications, and checking workstation performance

Analyzed, troubleshoot, break fix and resolved hardware, software and peripherals issues Printers (HP, Canon).

Provide assistance to a company's end users by phone or online.

Perform maintenance tasks and configuration with desktop management software tools.

Worked with troubleshooting, break fix, Canon printers/plotters, including laser and inkjet and DesignJet. Cleared paper jams, changed toner, added paper and calibrations.

Handled all printer issues that required immediate repair (paper jams and printer resets); changed toner and drums, reported all major repairs and maintenance to printer supplier company.

HCL Club Corp, Dallas TX 3-2020 - 3-2021

IT Technical Support-Remote

Supply desktop support for remote customers.

Performed passwords resets with Active Directory with Bombgar and SCCM remotely repaired software such as MS Office, Lync, Internet Explorer, and others.

Setup and maintained VPN connections with RSA token software.

Clients were with a major national recreational firm. Experienced with MS Office can map networked printers and drives.

Experienced with the hardware aspect of IT; build, repair and upgrade PC’s and all peripherals both wired and wireless.

Troubleshoot with customers via chat or phone and ask probing questions to come to resolution of the problem. Troubleshoot using command line DOS commands, support POS systems remotely. Service Now ticketing system.

Analyzed, troubleshot, and resolved hardware, software and peripherals issues.

Resolved Print Quality issues, Paper Jams, Repairs, consumable ordering issues and other maintenance and repairs as needed, replaced non-working parts.

FTS International Fort Worth, Texas 1-20 - 2-20

Desktop Support Technician - remote

Responsible for receiving, upgrading, and repairing laptops.

Much imaging performed.

Upgraded ram and installed SSDs into laptops.

Skilled with remote tools like LANDesk, Dameware, GoToMyPC, etc. Used

Service-Now ticketing system and have used Service Now since 2014 with HCL.

Resolve Print Quality issues, Paper Jams, Repairs, consumable ordering issues and other maintenance and repairs as needed, replaced non-working parts

Troubleshoot with customer via chat or phone and ask probing questions to come to resolution of the

problem.

Tech Mahindra Plano, Tx 12-19 to 1-20

IT Support Technician- Contract

Supplied desktop support for remote customers. In a Citrix environment.

Performed passwords resets with Active Directory. With Dameware and SCCM remotely repaired software such as MS Office, Lync, Internet Explorer, and others.

Setup and maintained VPN connections with RSA token software. Clients were with a major national insurance company. fluent with MS Office, map networked printers and drives. In addition, skilled with the hardware aspect of IT; build, repair and upgrade PC’s and all peripherals both wired and wireless.

Troubleshoot with customers via chat or phone and ask probing questions to come to resolution of the problem.

Troubleshoot using command line DOS commands.

Service Now ticketing software to track each incident, I am fluent with Windows XP,

Windows 7, Windows 8 and Windows 10k. Used MS Teams and O365 and supported end user.

Worked with troubleshooting, break fix, Canon printers/plotters, including laser and inkjet and DesignJet. Cleared paper jams, changed toner, added paper and calibrations.

Install Preventative Maintenance Kits, Resolve Print Quality issues, Paper Jams, Repairs, consumable ordering issues and other maintenance and repairs as needed, replaced non-working parts.

Repaired, built consumer PC computers, and hooked up peripherals.

Installed custom home theatres and installed smart devices ie.

Thermometers, video doorbells and smart door locks and joined them to the Network.

Also, I spent this time with my 90-year-old father who is in bad health received a lump-sum retirement from AT&T which allowed me to do this.

Provided technical support for mobile applications used for site viewing on phones or tablets.

Install Preventative Maintenance Kits, Resolve Print Quality issues, Paper Jams, Repairs, consumable ordering issues and other maintenance and repairs as needed, replaced non-working parts.

Advanced Technology Video – Remote 11-18 to 10-19

Technical Support Representative

Provided technical support to remote technicians. I assisted with the installation and repair of video.

surveillance equipment such as Network Video Recorders and a variety of cameras and problem

resolution.

Used GoToAssist to remote into their PCs to assist on their local networks.

Provided technical support for mobile applications used for site viewing on phones or tablets.

Davita - Remote 11-27-17 to 9-21-18

IT Technician

Supplied desktop support for remote and onsite teammates.

Repaired and loaded proprietary medical software following security policies.

Performed passwords resets with Active Directory with Dameware and LANDesk remotely repaired software such as MS Office, Cisco Jabber, Internet

Explorer and others. Use Cisco VPN and Finesse phone software.

Setup and maintained VPN connections. Clients were with a major healthcare company. Experienced with all MS Office versions including O365.

Troubleshoot with customers via chat or phone and ask probing questions to come to resolution of the problem.

Troubleshoot using command line DOS commands. I used Service Now ticketing software to track each incident.

Experienced with Windows XP, Windows 7, Windows 8 and Windows 10.

Worked with troubleshooting, break fix, Canon printers/plotters, including laser and inkjet and DesignJet. Cleared paper jams, changed toner, added paper and calibrations.

Performed mobile device management. This involved setting up security software on Iphone and Android devices and also assisted customers in setting up company email on their mobile device.

Promise Healthcare 07-17-09-17

Desktop Specialist

As a Desktop Specialist, I develop, modify, and maintain conventional computer programs.

Support personal computer hardware, software and network utilization.

Assist users in person, via telephone, chat and email understand and communicate written and verbally various software applications. work with the user if at all possible.

Maintained and repair the hospital specific hardware and interface them to PC’s and add and modify

users in Active Directory, use Dameware to remote into distant locations to repair or install software.

Maintained the physical network and cat5 cable runs from telco closet to user.

Configure Windows Surface Tablets for new users, Windows 10 and also maintain thin clients as well as conventional desktops. I give the personal touch to the user.

HCL Frisco - Remote 01/15-03/17

IT Support Desk

Supplied desktop support for remote customers. In a Citrix environment, I performed passwords.

resets with Active Directory. With Dameware and SCCM remotely repaired software such as MS Office, Lync, Internet Explorer and others.

Setup and maintained VPN connections with RSA token software.

Clients were with a major national insurance company, map networked printers and drives. In addition, skilled with the hardware aspect of IT; build, repair and upgrade PC’s and all peripherals both wired and wireless.

Troubleshoot with customers via chat or phone and ask probing questions to come to resolution of the problem.

Troubleshoot using command line DOS command used Service Now ticketing software to track each incident Windows 7, Windows 8 and Windows 10

Performed mobile device management. This involved setting up security software on Iphone and

Android devices. I also assisted customers in setting up company email on their mobile device end users supported were over 1200.

Telvista - Remote 08/14 –10/14

Fios Technical Support Desk

Completed 7-week training course and 2-week live call training on Verizon Fios. I was then moved.

to the Main floor taking calls and resolving issues with customers and was very successful. I am trained.

on legacy as well as the new Fios Quantum technology.

Troubleshoot with customers via chat or phone and ask probing questions to come to resolution of the problem.

Troubleshoot using command line DOS command used Service Now ticketing software to track each incident Windows 7, Windows 8 and Windows 10

Verizon Wireless – Remote 11/13 – 4/14

Contractor – Baseline Wireless Data Collection

Using a mobile platform modified Chevy Tahoe, I collected data from major wireless carriers using

data and voice mobile devices.

Upgraded and repaired equipment of a wide variety, from PC’s to data collection devices.

AT&T - Remote 1/12 - 6/13

Network Center Technician

Monitored network status and assisted field technicians through a call centre environment with

analysing and repairing real time network outages.

Monitored network alarms in 22 states and troubleshot remotely to bring likely causes to lowest level

possible for quick and efficient repair. BRP Experience

Perform maintenance tasks and configuration with desktop management software tools.

Worked with troubleshooting, breakfix, Canon printers/plotters, including laser and inkjet and DesignJet. Cleared paper jams, changed toner, added paper and calibrations.

Handled all printer issues that required immediate repair (paper jams and printer resets); changed toner and drums, reported all major repairs and maintenance to printer supplier company.

AT&T - Loop Electronics - Remote 3/98 – 1/12

System Technician

Initially installing data circuits, both businesses and residential, primarily ISDN and moved to DS3

and all special circuits below level. I pulled category 5 cable in residential crawl spaces and business

false ceilings from the demark to the needed location of the jack. I dropped walls with precision to

ensure jack was where customer wanted then I terminated cable.

Interfaced with customers and installed modified systems to exact specifications which converted fibre light back to DSL, telephone, television, and dedicated circuits.

This equipment included Fujitsu FLM-150, FLM150+, FLM600 and FLM1200 Muxes. Also, Adtran

Lite Span 2016 systems, Adtran 7330 equipment and Adtran 3000 and 4000 series muxes. I possess

experience with Pair Gain, SLC-5, SLC-96, Discus and Adtran systems.

PET Technologies 9/90 – 2/98

Quality Control Technician

Hired to assist in plant start up for hot-fill bottle manufacturing, overseeing lab equipment.

functionality and accuracy. Interfaced scales and other measuring devices for direct PC input.

Maintained PC network that joined PCs from production lines to management monitors.

Trained quality inspectors and maintained operational readiness of all measuring devices.

Assisted the maintenance department with routine maintenance and repair of plastics blow moulding

Machinery Alternate Production Supervisor.

United States Navy 3/84 – 3/90

Electronics Technician

Specialized in SPS-40B DMTI air-search radar and SPS-55 surface-search radar systems.

Awarded Navy Achievement Medal was awarded by the Secretary of Navy, Armed Forces Expedition Medal.

Two tours of duty in Persian Gulf aboard USS Deyo DD989, Spruance Class Destroyer, as work centre supervisor obtaining 98% and above equipment readiness status throughout.

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