Biography

Experience

Education

Contact

Rudy Taylor

Provide helpdesk support and resolving issue, is

something I do, since 2010 I have been working at a high level of Customer Satisfaction in IT fields

providing a lot of knowledge and gaining experience. 2005-2009

System Engineering

Universidad Americana

System Engineering

2020 - Currently IT specialist

Monitor Service Desk tickets that

is assigned to the queue and

process it basing on the stablished

SLA.

Webhelp

2017 - 2019 Assistant of the IT department

Provide technical assistance to

users. Review systems before the

operations access to client tools.

Review work tools (App) of the

client. Install and setup OS on the

iMac, MacBook Air, MacBo ok Pro

Concentrix

2014 – 2017 Helpdesk Support

Provide technical assistance to users.

Install and setup OS computer

equipment.

Perform backup to server Asterix.

Make reports of user extensions, hours

of entry and exit.

Accedo

Technologies

2009

Informatic security

Universidad Americana

2002-2004

Network Administration

Universidad

Polytechnical

2020

ITIL 4 Foundations

Webhlep

Celular

(505-********

(505-****-****

Email

rudy_taylor7583@yahoo.

com

2012 - 2014 IT Department

Provide technical assistance to users.

Install and setup OS computer

equipment.

Perform information backup to

managers and supervisors.

Install and setup OS in Handheld.

Sinsa

Experience Language

2010

-

2011

IT

IT

Department

Provide

technical

assistance

to

users. Install

and

setup

OS

computer equipment.

Make

information

backup

to

managers

and

supervisors.

Asodenic

Englis

Spanish

2008

-

2009

IT

IT

Department

Network

Course

Assistant

Cisco Regional

Academy.

Install

and

setup

computer

equipment.

Universidad

Americana

COmputing

Office

O365

Damage

Hardware

Helpdesk

Networks

Active

directory

Mail

Servers

Video

security

Contact this candidate