Dixia L. Carner
**** ******* **, *******, ** ****4
*************@*****.***
OBJECTIVE: To secure a position in a challenging and “TEAM” oriented environment where I can utilize my proven skills and experience as a professional Executive Assistant. Work Experience
Executive Secretary to Clinical Director (Promotion) Georgia Regional Hospital Atlanta-DBHDD, Decatur, GA June 2021 to Present
● Serves as first point of contact providing exceptional customer service, when greeting and serving all staff individuals and visitors
● Answers phones, routing telephone calls to appropriate party
● Delegate Kronos as timekeeper for hourly medical staff
● Knowledge of E-Procurement processing such as open market purchases, statewide contracts, etc.
● Prepare reports such as mortality reports on individuals on campus and invoices for medical staff payroll
● Perform file system and database management
● Create PAR and leave discrepancies for
● Updates made to the Department of Public Health system with COVID 19 test results conducted on campus daily
● Schedule Webex, Microsoft Team meetings per request from physicians/psychiatrist
● Order of office supplies through the Georgia Open Market purchase
● Exemplify and demonstrate positive teamwork with all Administrative and Center staff
● Work with Morehouse and AUH/UHMS students for internship/Externship to obtain residency hours
● Other administrative and clerical duties as assigned Administrative Assistant Infection Control and Employee Health (Temporary position through Focus Staffing) Georgia Regional Hospital Atlanta-DBHDD, Decatur, GA March 2021 to June 2021
● Answer phones and route to appropriate party
● Assist with clinic mall treatment for COVID -19 vaccinations
● Data entry of COVID-19 test results to Persons Under Investigation (PUI) spreadsheet daily
● Data entry of COVID-19 test results into the Department of Public Health daily
● Assist with all administrative tasks and other assignments. Personal Injury Intake Specialist/Case Manager- (Contract position through employer) Lamar Law Office-Tucker, GA
October 2020 to December 2020
● Answer phones and route to appropriate party
● Create profile for possible prospects pertaining to nature of call
● Respond to internet inquiries for person injuries
● Gather details pertaining to call for intake process
● Determine Liability
● Outbound/Inbound calls followed by follow up calls to prospects
● Communicate with Intake Coordinator for scheduling Investigators to travel to prospects in order to obtain signature to represent prospects
● Direct contact with clients
● Direct contact with medical providers
● Direct contact with insurance adjusters
● Forward Letters of Representation to adjusters
● Follow up and confirm information obtained by intake personnel
● Follow up on treatment status
● Request policy limits for acceptance of liability
● Claim set up
● Request medical bills and records
● Conduct open records request
● Draft demands
● Update and notate client profile
● Obtain police reports through BuyCrash
● Submit open records request through various agencies Personal Injury Case Manager
Cambre & Associates-Tucker, GA
August 2019 to May 2020
● Direct contact with clients
● Direct contact with medical providers
● Direct contact with insurance adjusters
● Forward Letters of Representation to adjusters
● Follow up and confirm information obtained by intake personnel
● Follow up on treatment status
● Request policy limits for acceptance of liability
● Claim set up
● Request medical bills and records
● Conduct open records request
● Draft, reline and prepare demands to be sent to insurance adjusters
● Update and notate client profile
Intake Specialist/Receptionist- (Contract position through employer) Dan Chapman & Associates-Conyers, GA
June 2018 to June 2019
● Answer phones and route to appropriate party
● Create profile for possible prospects pertaining to nature of call
● Respond to internet inquiries for person injuries
● Gather details pertaining to call for intake process
● Determine Liability
● Outbound/Inbound calls followed by follow up calls to prospects
● Communicate with Intake Coordinator for scheduling Investigators to travel to prospects in order to obtain signature to represent prospects
● Intake/Set up of Workers Compensation cases
● Assist with Worker’s Compensation administration, coordination and management
● Ability to work in a team environment
Administrative Assistant/Receptionist- (Contract position through employer) DeAndrade Mangieri, LLC-Atlanta, GA
February 2017 to April 2018
● Answer phones take messages and route to appropriate party
● Process outgoing mail and packages via FedEx, USPS, UPS and other various courier services
● Draft Warranty Deeds,
● Prepare formation documents for single and multi member limited liability companies
● Request Articles of Organization,
● Prepare PT-61 Forms
● Draft and prepare custom tailored engagement letters for new clients
● Prepare Organization Charts for limited liability companies
● Receive and Post payments for the firm including invoicing
● Copy, faxing, filing and scanning
● Confirm appointments for attorney
● Track billable and non-billable hours
Administrative Assistant/Receptionist- (Contract position through employer) Slotkin & Caiola, LLC-Decatur, GA
November 2016 to January 2017
● Answer phones, take messages and route to appropriate party
● Open and close case files
● Process outgoing mail and packages via FedEx, USPS, UPS and other various courier services
● Disperse incoming mail and packages
● Draft and prepare client termination letter for the firm
● Receive payments for the firm
● File dispossessory and discovery with the courts
● New client intake
● Copy, faxing, filing and scanning
● Heaving typing (30+wpm)
Pre-suit Secretary
Morgan & Morgan, LLP-Atlanta, GA
October 2015 to March 2016
● Answer phones, take messages and route to appropriate party
● Set up client profile folder
● Request Medical records and follow up on itemized billing for cases.
● Prepare medical records for litigation if not closed by case manager
● Copy, faxing, filing and scanning
Fixed Assets Coordinator/Receptionist
Cruser & Mitchell, LLC-Peachtree Corners, GA
May 2012 to October 2015
● Answer phones take messages and route to appropriate party
● Greet and assist each client with professionalism
● Maintain specific inventory logs for the corporate office and eight (8) other out of state locations
● Receive, process and distribute daily mail and or packages via FedEx, USPS, UPS and other various courier services
● Input photocopy and postage charges in TABS3 for all locations affiliated with Cruser & Mitchell
● Set up and clean conference rooms for depositions, mediations, EUO’s various meetings and firm functions
● Clean and organize kitchen and break area by replenishing condiments and refreshments
● Indexing case files for court hearings
Mail Facilities Clerk/ Administrative Assistant/ Data Entry Clerk On-Site/Kilpatrick Stockton Townsend-Atlanta, GA
February 2007 to November 2009
● Received and distributed incoming mail
● Prepare postage and mail for international and domestic packages
● Submit postage expense reports for personal and firm related accounts
● Assist staff in certain case files or preparation of legal case documents Correspondent Home Loan Coordinator/Mail Services
South Star Funding, LLC -Atlanta, GA
June 2005 to November 2006
● Audit and fund Correspondent home loans
● Track and provide documents for processing
● Assign specific loans to closers and provide support in rush closings
● Document processing and preparation of new loan submission and collateral packages to the closing warehouse
● Assistant for Account Executives and all levels of underwriting Education
Duluth High School- Diploma
Duluth, GA
General Academic Studies- 1992-1996
Medical Insurance Billing and Coding Program- Diploma Everest Institute- Accelerated Course
Norcross, GA
February 2010 to December 2010
● Coursework included:
● Sensory and Nervous Systems
● Musculoskeletal System
● Integumentary and Endocrine System
● Cardiovascular and Lymphatic System
● Medical Terminology, ICD-9 CPT
● Pharmacology
● Medical Insurance verification
● Credentialing
Massage Specialist- Certification
New Skills Academy- Online Accelerated Course
March 20, 2022
● Coursework included:
● Anatomy
● Equipment
● Technique
● Sports Massage
● Anti-Cellulite Massage
● Pregnancy Massage
● Medical Massage/Massage for special groups of people
● Baby Massage
Certifications
Dekalb County Public Notary- Certificate
Valid from 1/05/2021 to 1/04/2025
Skills/Knowledge
Microsoft/Outlook (various editions), Excel, PowerPoint, Kronos (Leave keeper/Payroll), PeopleSoft/ E-Procurement (Billing/Accounting), GrowPath, Medisoft,