Nakia Phillips

Customer service representative (40 years old)

**** ********* ****, ********, ****** States, 43227 614-***-****

Driving license SC247579 ad3oej@r.postjobfree.com

Professional summary

Customer Service Representative with 9+ years of experience, proficient in both inbound and outbound calling

techniques. Demonstrated expertise in de-escalation strategies, problem-solving, and upselling, leading to

enhanced customer care. Known for excellent communication skills and a fast learning curve, with a proven

track record of training fellow representatives to improve customer service performance.

Employment history

Express Call center representative Columbus

Jan 2015 - Mar 2024

Trained customer service representatives in inbound and outbound calling techniques and de-escalation

strategies at Express.

Addecoo temp service Customer Services representative Columbus

Apr 2024

+ Answered inbound calls and made outbound calls* De-escalated problems and handled customer needs+

Upsold products Provided great customer service care

Skills

Communication Problem-solving

Customer service care De-escalation strategies

Inbound and outbound calling techniques Upselling

Fast learner (Experienced)

Education

Columbus State Community College Columbus Ohio

Feb 2012 - Jul 2015

Not complete

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