Customer Service Representative
Resume:
Nakia Phillips
Customer service representative (40 years old)
**** ********* ****, ********, ****** States, 43227 614-***-****
Driving license SC247579 *********@*****.***
Professional summary
Customer Service Representative with 9+ years of experience, proficient in both inbound and outbound calling
techniques. Demonstrated expertise in de-escalation strategies, problem-solving, and upselling, leading to
enhanced customer care. Known for excellent communication skills and a fast learning curve, with a proven
track record of training fellow representatives to improve customer service performance.
Employment history
Express Call center representative Columbus
Jan 2015 - Mar 2024
Trained customer service representatives in inbound and outbound calling techniques and de-escalation
strategies at Express.
Addecoo temp service Customer Services representative Columbus
Apr 2024
+ Answered inbound calls and made outbound calls* De-escalated problems and handled customer needs+
Upsold products Provided great customer service care
Skills
Communication Problem-solving
Customer service care De-escalation strategies
Inbound and outbound calling techniques Upselling
Fast learner (Experienced)
Education
Columbus State Community College Columbus Ohio
Feb 2012 - Jul 2015
Not complete
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