Michelle Brown

Elkhart, IN

Authorized to work in the US for any employer

Work Experience

Assistant Manager Retail

Dollar Tree General - Goshen, IN

September 2023 to Present

Make sure that the employees are following Procedures and policy. I have cash handling experience. Answer phone calls when they come in when customers need things. Residential Technician

Life Treatment Centers, Inc. - South Bend, IN

August 2023 to Present

I make sure that the patient they are taking their meds. I make sure that the patients get enough rest. Make sure that the patients go to their classes. Help them get on their feet. So when the patients leave this facility, they will be able to work on their own. CCO

Culro Enterprises Inc. - Elkhart, IN

January 2018 to Present

I handle all day-to-day online sales. I also do customer service. I also handle paychecks. Cash handling is also what I do.

Patient Engagement Specialist Lead

Praxis by Landmark Recovery - Mishawaka, IN

October 2022 to July 2023

Working with patients while they are going through the recovery. Making sure that the patients are comfortable while they are going through the recovery. Following the HIPAA procedures and also the rules of the facility

Delivery Driver

JBX Logistics - South Bend, IN

June 2022 to November 2022

• Made deliveries for Amazon

• Perfect attendance record

• Averaged 175 deliveries per day

• Operated GPS On phone for accurate routing

• Loaded Packages and sorted shipments

• Handled merchandise

• Trained new employees

• Completed all necessary paper work, including confidential logs Home Health Aide

Epic Health Services - Elkhart, IN

May 2021 to June 2022

• Taking care of people. Making sure their needs are met Customer Service Representative

Trugreen - South Bend, IN

April 2020 to May 2021

• Assisted customers with a warm and professional attitude

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Wrote call center scripts

• Assisted with technical support duties

• Monitored claims and physician-related services

Center Manger

Check into cash - Mishawaka, IN

May 2019 to January 2021

Answering phones, doing loans, doing collections, customer service. Making sure I knew what the policies were and following them.

Quality Control Inspector

CTS Corporation - Elkhart, IN

March 2018 to August 2019

Making sure the parts are inspected and ready to be sent to the customer. I had to check all parts. I ran the line and a pimp and the hick as well as looking for bad parts Delivery Driver

OJKAV INC - South Bend, IN

August 2018 to May 2019

I am a Contract delivery and pick up Packages. For FedEx Assistant Manager Retail

Francesa's Boutique - Mishawaka, IN

March 2018 to March 2019

I was a in charge of training a team. I would make sure that everyone had the knowledge to sell the products.

Cash Office Associate

Kohl's - Mishawaka, IN

June 2017 to January 2019

Customer Service Representative

Kohl's - Mishawaka, IN

March 2013 to January 2019

• Performed data entry for customer information, shipments and orders

• Managed client records

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers and clients

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory

• Responsible for cashier duties

• Handled online orders and credit card transactions Department Supervisor

Kohl's - Mishawaka, IN

June 2014 to June 2016

Housekeeper

Varsity Clubs of America - Mishawaka, IN

May 2009 to August 2012

Greeted and registered guests and issues room keys. Performed concierge services 3-star room hotel. Recommended top dining and entertainment options for guest in the Mishawaka area. Answered department telephone calls with 2 rings, using current salutations and telephone etiquette. Education

Elkhart Central High School - Elkhart, IN

1989 to 1993

Skills

• Cold Calling

• Key Holder (8 years)

• Microsoft Excel

• Cash handling

• Computer Operation

• Shipping & Receiving

• Merchandising

• Supervisor (8 years)

• Route Driving

• Management

• Driving

• Store Management Experience

• Retail Management (7 years)

• Route Driving

• Quality Inspection

• Hazmat

• Sales

• Delivery Driver Experience

• Team Lead (8 years)

• Heavy lifting

• Store Management Experience

• Customer service

• Quality Assurance

• Microsoft Outlook

• Delivery Driver Experience

• Commercial Driving

• Computer literacy

• Microsoft Word

• Quality Control

• Commercial Driving

• Computer Skills

• Retail Management

• Packaging

• Keyholder (10+ years)

• Microsoft Office

• English

• Data entry

• cashier

• English

• Account Management

• Live Chat

• Quality Inspection

• Computer Literacy

• Load & Unload

• Management

• Box Truck

• Box Truck

• Customer service

• Phone Etiquette

• Home Care

• Cash handling

• HIPAA

• Driving

• Pallet jack

• Merchandising

• Phone Etiquette

• Customer Service

• Patient observation

• Safety plans

• Behavioral health

• Retail management

• Fashion retail

• Merchandising

• Communication skills

Certifications and Licenses

Driver's License

CPR Certification

Contact this candidate