Data Entry Call Center
Resume:
Stacy Dickey
Manufacturing
Detroit, MI *****
************@***.***
Manufacturing professional with a strong background working in the Automotive industry. Proven ability to efficiently and effectively work with major Auto suppliers. external Skilled and ensure customer satisfaction Excellent ability to multitask And work in a fast paced environment.
CORE COMPETENCIES
• Leadership Skills • Problem Solving • Data Entry
• Analytical Skills • Attention to Detail
Authorized to work in the US for any employer
Work Experience
Quality Inspector
Brose - New Boston, MI
August 2021 to Present
Monitoring the quality of incoming and outgoing product. Overseeing the process of the product analyzing measuring gauging and testing parts that come off the line. Press operator
Webasto Roof Systems - Plymouth, MI
February 2021 to September 2021
Making sure the press machine was clean of Debris before the mold release started to feel the machine. Quality checking once machine was done to ensure we had good product. Ok Spray booth operator
Ground Effects - Sterling Heights, MI
November 2018 to June 2020
Inspecting the truck Making sure there was no debris or wet spots from rain to ensure that the truck was ready for the bedliner to be sprayed.
Call center advisor
DMC - Detroit, MI
July 2017 to June 2020
Answering incoming calls and initiates outbound calling for assigned department to include Physician/ program/patient satisfaction surveys and per-appointment/scheduling reminders. Provides tele-health services including, but not limited to, physician, diagnostic, program appointment scheduling, physician specialty consult line requests and educational classes/seminar schedules. Production Assembler
Piston Automotive - Redford, MI
February 2018 to October 2018
Assembling radiators for the Ford MKZ and Ford Fusion. Inspecting and installing nuts and bolts as the radiator move down the line.
Courier
Detroit Medical Center - Detroit, MI
November 2012 to July 2017
To insure pickup and delivery of client specimens
• Pick up and deliver specimens to the lab
• Reports and supplies equipment and other materials to designated sites and clients of the DMC
• Communicates with clients to resolve problems, verify accuracy of incoming and outgoing items, and responds to various client needs
• Maintains vehicle, loads/unloads vehicle, and maintains daily route sheets New Account setup customer servicer Rep
Detroit Medical Center - Wixom, MI
May 2013 to May 2014
Open new account for customer trash pickup
• Received and processed calls from customers and served as the end-to-end point of contact
• Resolved customer issues while providing great customer service
• Set up new accounts for clients
Welder
L & W Engineering Co - Belleville, MI
October 2011 to October 2012
Responsible for welding, stamping and die changes
• Organized and stacked parts that we produced on line Network Representative
Aetna Life Insurance Company - Southfield, MI
September 2006 to 2011
Reviewed contracts to ensure the provider was in the network. Data entry of all new Healthcare providers.
• Completed research and analysis to resolve concerns/issues raised by providers and other internal/ external customers.
• Effectively discussed complex care situations with the provider representatives to determine date of contract and when provider would be in the network.
• Consistently ensured that work was completed in compliance with contractual Agreements.
Enrollment Representative
Aetna - Southfield, MI
2002 to 2006
Responsible for resolving issues presented by clients, carrier representatives and internal Staff members. Maintained quality and productivity and insured customer satisfaction.
• Researched and resolved complex issues relating to eligibility, medical benefit claims and provider services.
• Contacted physician groups, IPA and physician provider offices on a daily basis ensure they were in the guidelines of the enrollment contracts.
• Resolved issues and concerns and provided information and clarification on all products Presented by clients and their employees.
Bill Reviewer
First Health Insurance Company - Southfield, MI
1999 to 2002
Processed electronic and hardcopy claims for hospitals and providers. Responsible for Account reconciliation and adjustments.
• Followed up on delinquent account receivable balances through mail correspondence, Electric edits and rejections, and system generated reports to identify outstanding bills.
• Accurately posted all insurance and patient payment to accounts.
• Ensured bank deposits balanced with system batch reports. Maintained daily deposit Reports and automated batch control logs.
• Analyzed and researched claims to determine cause and appropriateness; determined if payment was accurate and made adjustments as needed. EUCATION
Oakland Community College
1 Semester in Accounting
Logistics Coordinator
J.B. Hunt - Romulus, MI
October 1998 to October 1999
Responsibilities
My responsibilities were to keep track of incoming outgoing truckloads Skills Used
Skills answering phones filing and data entry
Education
Diploma
Cooley High School
Skills
• Driving
• Commercial Driving
• Delivery Driver Experience
• Customer Service
• Courier
• Analysis Skills
• General Ledger Reconciliation
• Manufacturing
• Clerical experience
Additional Information
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, E-Mail, Internet, Intranet
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