MICHAEL ALDERETTE

San Jose, CA *****

669-***-****

ad3o1a@r.postjobfree.com

OBJECTIVE: Dispatcher

SUMMARY OF QUALIFICATIONS

•7+ Years experience in excellent in dispatching and customer service.

•Track record of responding to customers’ needs and concerns.

•Special talent for handling irate and angry customers.

•Proven ability to determine answers and solutions quickly.

•An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

•Strategic relationship/partnership-building skills and use tact and diplomacy to find common ground and achieve win-win outcomes.

RELEVANT EXPERIENCE & ACCOMPLISHMENTS

12/2014 – 11/2022 Caregiver BLACK FAMILY, San Jose CA

• Administered medications.

• Prepared meals according to preset schedule.

• Assisted walking and light exercises.

• Provided companionship and conversation.

• Checked and purchased groceries and household supplies to maintain adequate levels.

01/2011 – 07/2014 Customer Service Rep. FRY’S ELECTRONICS, San Jose CA

• Provided great customer service and solutions for customer complaints.

• Answered multiple telephone lines and customer inquiries by using multiple computer software to locate the most accurate solution.

• Had a high level of social interaction. Spent most of the day talking to callers, and coworkers.

05/2008 – 09/2009 Dispatcher/Supervisor RENN TRANSPORTATION, INC., Gilroy CA

• Supervised fuel trucks for punctual distribution.

• Checked inventory of fuel to numerous locations in Northern California, San Luis Obispo, & Nevada.

• Maintained a high quality relationship with customers.

• Made critical judgments of whether to accept or decline labor.

09/2004 – 03/2008 Dispatch/Freight Broker UNISON TRANSPORTATION, Morgan Hill CA.

• Assisted customers for on time shipment delivery.

• Directed truckers to make scheduled customer pick up and deliveries.

• Maintained database with rate confirmations and put in trucker logs as needed in the system.

EDUCATION & TRAINING

San Jose City College San Jose,CA

Associate Degree in Logistics

Mount Pleasant High School San Jose, CA High School Diploma

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