Customer Service Lead Bartender

Brandie Danielle Smith

Chicago Heights, IL *****

Phone: 708-***-****

Email: *********@***.***

Summary:

Experienced and dedicated bartender with a proven track record of delivering exceptional customer service and creating memorable experiences. Skilled in crafting a wide range of cocktails and providing personalized recommendations based on customers' preferences. Seeking to leverage my expertise and passion for mixology to contribute to a dynamic and thriving bar environment.

Work Experience:

Lead Bartender, The Exclusive Pour

December 2021 - February 2024

- Spearheaded the bar operations, ensuring smooth and efficient service for high-profile events and private functions.

- Developed and implemented innovative cocktail menus, resulting in a 20% increase in sales and positive customer feedback.

- Trained and mentored new bartenders, enhancing their mixology skills and customer service abilities.

- Collaborated with the management team to maintain inventory levels and control costs, leading to optimized profitability.

Lead Bartender, Poppin Plates

August 2021 - Present

- Managed a high-volume bar, consistently meeting or exceeding customer expectations for quality and speed of service.

- Developed and executed unique and visually appealing cocktail presentations, increasing customer engagement and satisfaction.

- Collaborated with the kitchen team to design food and drink pairings, enhancing the overall dining experience for guests.

- Maintained a clean and organized bar area, adhering to health and safety regulations.

Bartender, Room 43

May 2022 - January 2023

- Provided exceptional bartending service in a lively and fast-paced jazz club environment.

- Utilized strong communication skills to engage with customers, ensuring their preferences were met and exceeded.

- Demonstrated expertise in mixology, creating signature cocktails that aligned with the venue's theme and ambiance.

- Worked collaboratively with the bar team to maintain inventory levels and ensure a well-stocked bar at all times.

Bartender, Tequila Bar

August 2021 - January 2022

- Delivered prompt and friendly service to customers, consistently receiving positive feedback for customer satisfaction.

- Prepared and served a wide range of tequila-based cocktails, showcasing a deep understanding of different tequila varieties.

- Upsold premium tequila brands and educated customers on the nuances of tequila tasting.

- Maintained cleanliness and organization of the bar area, adhering to health and safety standards.

Education:

IL Bassett Certified

WSET Level 1 Award in Spirts

Certified Bartender: ABC Bartending Schools

Additional Skills:

- Excellent knowledge of mixology techniques and cocktail recipes.

- Strong customer service and interpersonal skills.

- Ability to work efficiently in high-pressure environments.

- Proficient in POS systems and cash handling.

- Exceptional organizational and time management abilities.

References:

Available upon request.

Contact this candidate