Customer Service Data Entry
Resume:
KARRIAS
WOMACK
***********@*****.***
Spring, TX 77386
CONTACT
SKILLS
• Check Payment Processing
• High-Volume Dining
• To-Go Order Preparation
• Food and Beverage Pairings
• Table Bussing
• Table Setting Arrangements
• Sales Expertise
• Accurate Money Handling
• Beverage Preparation
• Dining Customer Service
• Ordering Procedures
• Hospitality Service Expertise
• Warm and Friendly
• Heel Sticks
• Sharps Disposal
• Biohazardous Waste Disposal
• Patient Confidentiality
• Tracking Specimens
• Specimen Collection
• Data Entry
• Phlebotomy Procedures
• Time Management
• Disposal Procedures
I am a self-motivated and organized professional with good leadership. Proficient at conflict resolution with business needs and decision making while maintaining leadership. My work ethic and dependability are some of my strengths. A skilled communicator and work great with a team. Summary of Accomplishments Became excellent in resolving issues and comforting customers, as well as providing people with the tools to help them succeed and enjoy motivating co-workers and display positive leadership. QUALIFICATIONS 1 years of customer service experience Leadership and flexibility Deadline-oriented Fast learner Dependable Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. CAREER OBJECTIVE
Bartender/waitress
Diamond Lounge, Houston, Tx
Special Needs Bus Monitor
CISD, The woodlands, TX
EXPERIENCE
January 2022 - Present
• Being ready and having your notebook to take down orders, greeting guests. April 2023 - July 2023
Remained alert at all times for potential risks or dangers that may arise during transportation of special needs students.
•
Monitored student activities while they were on the bus to ensure their safety
• and well-being.
Facilitated smooth transitions from one location to another for all students aboard the bus.
•
Ensured that all school policies were followed at all times by students riding the bus.
•
Actively monitored student progress and provided feedback as needed
• regarding their behavior on the bus.
Responded promptly and appropriately in emergency situations according to established protocols.
•
Maintained detailed logs of any incidents occurring during transport including reports of accidents or injuries sustained by passengers.
•
• Specimen Labeling Procedures
• Patient Flow
• Sanitation and Sterilization
• Customer Satisfaction
• Drawing Blood
• Patient Identification
• Answering Questions
• Venipuncture
• HIPAA
Phlebotomy Floater
King Senior Living, The Woodlands, Texas
US
Performed routine maintenance tasks such as checking seat belts, brakes, lights., before leaving for trips.
•
Demonstrated excellent communication and interpersonal skills while
• interacting with parents, teachers, and other staff members. Developed positive relationships with students to foster a safe, supportive learning environment on the bus.
•
Provided guidance and instruction to ensure that each student was following proper safety procedures while riding the bus.
•
Managed student behavior in a courteous and professional manner while
• monitoring student safety during bus rides.
November 2022 - May 2023
Answered patient questions regarding collection techniques and offered additional resources on collection process.
•
Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
•
• Cross-trained in other areas to meet needs of business. Reported any adverse reactions observed during the collection process according to protocol.
•
Built the ability to recognize and respond to difficult or unusual patient situations.
•
Followed universal precautions when collecting samples from potentially
• infectious individuals or sources.
Performed venipunctures on difficult veins utilizing alternative techniques such as butterfly needles or vacutainers.
•
Demonstrated excellent customer service skills while interacting with patients of all ages.
•
Provided education to patients about specimen collection procedures prior to
• drawing blood.
Maintained a clean and orderly work environment to ensure safety for both staff and patients.
•
Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels.
•
Ensured that all supplies needed for sample collection were properly stocked at
• each station.
Collected specimens from neonates, infants, children, adolescents, adults, and geriatric patients.
•
• Greeted patients pleasantly to promote positive patient service experiences. Adhered to HIPAA regulations while maintaining confidentiality of patient
• information.
Complied with OSHA regulations regarding handling of biohazardous materials including sharps containers.
•
• Maintained cleanliness of work area throughout shift.
• Kept lab logs, reference materials, and other important data up to date.
• Checked paperwork for completeness and accuracy of information. Cashier Customer Service Representative/Sales/Coach Walmart, Houston, TX
US
• Collected arm samples or whole blood samples from donors for testing. October 2020 - June 2021
Operated cash register and accurately processed payments, returns, and
• exchanges.
• Provided efficient and courteous service to customers. Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
•
Cross-trained colleagues on proper use of POS systems for efficient checkout
• times.
Provided customers with product information and responded to inquiries courteously and promptly.
•
• Checked drawer totals, reconciled discrepancies, and prepared bank deposits. Ensured compliance with all company policies related to cash handling
• procedures.
• Used POS system to complete purchases for customers. Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
•
Developed strong customer service skills by providing efficient and accurate
• service.
• Handled customer complaints and inquiries in a courteous and efficient manner. Resolved customer complaints professionally in accordance with company policy.
•
• Kept up-to-date on new products, services, promotions, and pricing structures.
• Delivered exceptional customer service at all points of contact.
• Built and maintained positive working relationships with co-workers.
• Developed strong customer relationships to support satisfaction and loyalty.
• Resolved and de-escalated issues to address customer concerns. Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
•
• Accurately processed customer payments using cash, credit cards, and checks. Provided excellent customer service by greeting customers and offering assistance.
•
• Enforced store safety and cleanliness standards, reducing hazards. Greeted and informed customers of products, fostering positive store
• experiences.
• Counted and balanced cash drawer at the beginning and end of each shift.
• Assisted customers with locating items throughout the store when needed. EDUCATION
December 2021
Diploma
College Park High School, The Woodlands, The Woodlands, Houston, Tx Program in Phlebotomy
Rightway Phlebotomy, Houston
July 2021
CERTIFICATIONS
• Phlebotomy Technician Certification 23-0110
• Phlebotomy Tech Nationally Certified
Contact this candidate