James Martin

ad3nxt@r.postjobfree.com 404-***-**** Fayetteville, GA

www.linkedin.com/in/james-martin-21705612

SUMMARY

Seasoned Network Administrator with 30 years of experience in managing and supporting IT infrastructure across multiple locations and users. Expertise in LAN administration, Modern Workplace management, and M365 services, ensuring seamless collaboration and communication for over 7200 employees. Seeking a Network Administrator/Helpdesk Support role to leverage extensive technical skills and a strong background in network management.

WORK EXPERIENCE

Kloecknermetals Corporation Roswell, GA

Network Administrator/Desktop Support 2010 - 2023

•Administered and maintained the Modern Workplace IT infrastructure, ensuring optimal hardware and client platform performance for seamless collaboration and communication across the organization.

•Provided comprehensive support for M365 services, facilitating efficient and secure operations for employees in a multi-country, multi-location environment.

•Enhanced company-wide productivity by ensuring reliable access to IT resources, contributing to the success of both internal teams and customer engagements.

•Advanced level knowledge of Microsoft Office Suite applications, specifically, MS Office Word, Excel, PowerPoint and Outlook.

•Experience with SharePoint, Project, Access.

•Advanced knowledge of desktop Operating Systems W10, W11, W2K, XP, 7, 8. Mac OS.

Georgia Department of Corrections Atlanta, GA

Network Management 1994 - 2010

•Administered a large-scale LAN infrastructure, ensuring seamless connectivity and support for 750 file servers across multiple locations.

•Managed network operations, providing critical support to a user base of over 10,000, maintaining system efficiency and reliability.

•Coordinated with facility personnel to troubleshoot and resolve network issues promptly, minimizing downtime and sustaining operational continuity.

EDUCATION

University of West Georgia

B.B.A. in Business Information Systems

Carrollton, Georgia

North Metro Technical Institute Advanced Network Computing

Ackworth, Georgia

CERTIFICATIONS

CNE-Netware 6.x • MCP • CCNA-Cisco Certified Network Associate • ITIL Version 3 Certified

SKILLS

Experience Managing an Outsourced Support Team

• Strong Analytical and Problem-Solving Skills

• Excellent Communication and Interpersonal Skills

• Ability to Manage Multiple Projects Simultaneously

• Ability to Communicate Ideas in Both Technical and User-Friendly Language

• Highly Self-Motivated and Directed

• Keen Attention to Detail

• Ability to Effectively Prioritize and Execute Tasks in a High-Pressure Environment

• Knowledge of Applicable Data Privacy Practices and Laws

• Adaptable, Open to Change, and Able to Work in Ambiguous Situations and Respond to New Information or Unexpected Circumstances

• Monitor and Troubleshoot Network Problems and Perform Routine Network Administrative Tasks

• Microsoft Azure: User and Device Management

• Utilize Ticketing Systems Such as Service Now and Confluence to Track and Document Support Requests

• Active Directory: User, Device and Group Management

• Exchange Admin Center: Create User Mailboxes in Exchange Server and Manage User Mailboxes. Manage Distribution Groups

• Manage Web-Based Spam Filter via AppRiver. Allowing or Rejecting Request to Release Held Mail

• Remote Support: RDP, TeamViewer, Teams, Quick Assist, VNC

• Hardware and Software Deployment: Dell, MS Surface, Autopilot, PXE, SCCM, Azure Realmjoin, NAL, Zenworks

• Order and Manage Wireless Services: AT&T, Verizon, Cspire. Worked Directly With Vendors.

Manage and Paid Monthly and Yearly Invoices • New Equipment Purchases: Approved/Rejected New Equipment Request. Place New Orders Directly with Vendors or Using Coupa Punchouts. Develop New Hardware Standards • Managed Handheld Wireless

Windows and Android Scan Guns Using RFGen

• Managed Fax2mail Services via OpenText • Familiar With

SharePoint and Teams Management

• Years of Experience Using SolarWinds to Troubleshoot Network and Server

Issues

• Years of Experience Installing and Configuring SAP (System Analysis Program)

• Familiar With Dell and

HP Servers and Workstations

• Support PC Connectivity to the Mainframe Environment Using Such Products as

Jet3270, Attachmate, Infoconnect and Extra Personal Client, IRMA, and Netpep

• Assist Remote Technicians in Troubleshooting and Resolving Problems Related to Tape Backup Hardware and Software, Site Power Issues, Data Center Environmental Issues, Server and Workstation Virus Protection, and Network Infrastructure Issues

• Strong Working Knowledge of Computer Hardware, Microsoft Software Applications and Microsoft Server Operating Systems

• In-Depth Knowledge of Microsoft Systems: Office 2003, Office 2007 and Vista. Familiar With VMWARE,

Linux (SLES and Redhat), MacIntosh and DOS Platforms

• Skilled in the Evaluation of User Needs to Determine Hardware and Software Requirements. Process New PC Requisitions and Coordinate with Vendors Timely Product Delivery and Repair

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