JOSEPH SILVA

ad3nx6@r.postjobfree.com 978-***-**** Alton TX

Summary

Seasoned Operations Specialist bringing over 10 years of industrial tracking processing for import and export shipments. Effective and efficient proven communications skills to create customer and vendor relations, for a growth-oriented company. Exceptional negotiation and multitasking abilities in conflict resolutions to optimize project goals. Committed to bringing experience and knowledge to take on new challenges.

Skills

Cost-saving initiatives

Quantitative Skills

Project Planning & Evaluation

Customer Service

Warehouse Operations

Project Management

Data Management

Working Collaboratively

Meets tight deadlines

Logistics Oversight

Training & Development

Inventory Coordination

Experience

Operations Specialist

Crane Worldwide Logistics – Stoneham, MA 2010 – 2023

•Process shipments and all related activities for an assigned base of accounts.

•Contact customers, carriers, vendors, and suppliers daily and provide quality customer service.

•Prepare documentation for dock receipts, bills of lading, and export declarations.

•Track and trace cargo as necessary to ensure proper movement and delivery.

•Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.

•Seek the most profitable mode of shipment to meet the customer's requirement for movement of freight.

•Identified operational and performance issues and worked with managers to resolve concerns.

•Served as liaison between international vendors, suppliers, and customers.

•Created, updated, and checked spreadsheets, invoices, and shipping paperwork for accuracy.

•Cultivated and strengthened relationships with customers, vendors, and internal stakeholders.

Education

Southern New Hampshire University – Online – Associates in Marketing – September 2023 – Present

Somerville High School – Somerville, MA –High School Diploma

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