Customer Service Representative
Resume:
Tyronicka Johnson
Customer Service Representative
Waco, TX 76705
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
S2G Support Services Group - Waco, TX
December 2018 to Present
CSR answer inbound calls roadside assistance services Cashier
ExxonMobil - Waco, TX
March 2019 to June 2020
Checking customers out and restocking shelf’s
Empereon Marketing
Empereon Constar - Waco, TX
November 2019 to February 2020
Selling cable service and answering inbound calls
Warehouse Associate
Capstone Logistics, LLC
October 2019 to November 2019
Caregiver
NURSES UNLIMITED - Waco, TX
March 2016 to November 2018
Taking care of the elderly people home healthcare
Customer Service Representative
General Dynamics - Waco, TX
November 2013 to November 2014
Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine
eligibility status.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical
services
Customer Service Representative
Dairy Queen - Waco, TX
May 2012 to July 2013
Serve customers in eating places that specialize in fast service and inexpensive carry-out food. Accept payment from customers, and make change as necessary. Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
Clean and organize eating, service, and kitchen areas. Notify kitchen personnel of shortages or special orders. Communicate with customers regarding orders, comments, and complaints. Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee
using proper safety precautions and sanitary measures. Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
Relay food orders to cooks.
Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard
machines
Education
High school or equivalent
Skills
• Customer Service (3 years)
• Customer Care
• Call Center
• CSR
• Customer Support
• Home Care
• Senior Care
• Hotel experience
• Front desk
• Upselling
• Driving (1 year)
• Guest services
• Order management system (1 year)
• Phlebotomy
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