Nuno De Sousa

Contact

*** ****** ****** ************, ** 27284

315-***-****

ad3nx0@r.postjobfree.com

Education

Certification-Rhode Island School of Electronics

SMU Dartmouth- Nursing

Massasoit Community College- Computer

Programming

Training Programs

FDA CFR-21

ISO 9001

Customer Oriented Selling and Servicing

Hematology application and instrumentation

LIS/EHR integration and implementation

Skills

Customer Care Specialist- provide excellent on-site and remote installation and support for hematology, LIS and other medical devices as well as non-medical

Automated systems. Electrical mechanical,

Pneumatic, Fluidic, Lazer and software.

Expert problem solver with ability to diagnose and repair systems

Trainer- customers and colleagues

Excellent communication skills

Objective

Seeking a senior field service position. Highly

motivated to ensure customer satisfaction and to

achieve corporate business and financial

requirements.

Professional Summary

Technical and sales background with 25+ years of

experience in field and in-house technical support within the medical device industry. Strong leader

with confidence and knowledge to help customers

and ensure implementation and support service are

successfully accomplished.

Work Experience

Field Technical Support Specialist

CompuGroup Medical/CGM Medicus-Owens Mills, MD - 2016-Present

Responsible for on-site product laboratory installation and training

Provide remote customer technical support

Work to train and assist technical support representatives

Support sales teams to assist with technical inquiries and ensure positive customer outcomes

Work with medical device manufacturer partners to ensure timely and successful product implementation

Technical Sales and Support Manager

Boule Diagnostics/Clinical Diagnostic Solutions, Plantation, Florida 2004-2016

Responsible for selling hematology instrumentation and consumables to customers and business partners

Responsible for customer installation and training

Responsible for diagnosing and repairing instrumentation

Developed training programs and trained team members

Developed new market opportunities selling white label products

Provide telephone technical support to customers and business partners Senior Field Service Engineer

Beckman Coulter- Miami, Florida 1987-2004

Team Leader- New England Territory

Responsible for Customer installation and training

Responsible for troubleshooting, diagnosing and repairing Hematology systems

Provide technical support for sales teams

Contact this candidate