JOSIE MARTIN

828-***-****

ad3nv4@r.postjobfree.com

PROFILE

Well seasoned restaurant bartender with exceptional customer service skills and positive attitude. Creative and pertains knowledge to drink combinations. Committing to customer service with a smile. Adaptive to any situation. Professional about maintaining a clean/organized bar area and dedicated to providing guests with a warm and welcoming atmosphere; creating new regulars one day at a time at a time EXPERIENCE

BARTENDER/SERVER: HARP & CROWN, CORNELIUS, NC- 2023-PRESENT

• Greet bar guests with a friendly and helpful attitude at all times.

• Help to realize continual yearly increases in drink sales.

• Provide guests with drink suggestions and menu information.

• Keep up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.

• Maintain a clean and orderly bar.

• Manage bar inventory and placed orders as needed.

• Handle customers with grace and professionalism.

• Work well with other bar and restaurant staff.

• Patio experience

BARTENDER/SERVER: FIRST WATCH, HUNTERSVILLE, MOORESVILLE, NC- 2022-2023

• Served as a hospitable and fast-working bartender in one of the city's top high-end restaurants.

• Provided bar patrons with optimal customer service.

• Maintained an up-to-date knowledge

• Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability.

• Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experiences.

• Patio Experience

LEAD BAR:DIVE BAR LKN, MOORESVILLE, NC-2021-2023

• Assist with all Beverage Operations

• Report directly to Bar Managers and work with them to open, run, and supervise an assigned bar location throughout the event. Bar Leads maintain one location for the entire event, Bar Lead Alternates rotate bar locations according to scheduled days off.

• Implement and uphold all bar policies and procedures

• Help to ensure bar location operations run smoothly & efficiently

• Communicate any bar needs and/or obstacles with Bar Manager

• Contact Bar Manager to coordinate & handle:

o Change Orders

o Cash/tip-pickups

o Last Call Times

o Security/Guest Issues

BARTENDER: CHILI’S, MOORESVILLE, NC- 2015-2022

• Welcome customers, read menu items and listen to customers to determine beverage preferences, make recommendations, and take drink orders

• Select and mix ingredients, and serve beverages to customers

• Check identification to ensure customers are the legal age to purchase alcohol

• Adhere to all food safety and quality regulations

• Handle cash, credit, and debit transactions while ensuring that charges are accurate and

• returning correct change to patrons

• Assist with hiring, training, and supervising all bar staff

• Responsible Alcohol Service Trainings for bar staff

• Maintain a clean work area by removing trash, cleaning utensils, and equipment.

• Practice good hand/face hygiene and following safety protocols as they relate to the Public. BARTENDER: RUBY TUESDAY, HICKORY, NC- 2012-2015

• Assist all guest by creating and offering signature cocktails.

• Helping order bar products and stocking inventory.

• Providing up to date wine selections and liquor.

• Serving each guest with a smile and positive attitude.

• Knowledgeable about menu items and selections.

BIRTHDAY PARTY COORDINATOR/BIRTHDAY SERVER: BO’S FAMILY ENTERTAINMENT, LENOIR, NC- 2009-2012

Planning a wide variety of events, from small parties to large corporate gatherings. Work closely with clients to understand their needs and develop customized event plans. Managing all aspects of event planning, including budgeting, timeline management, and on-site coordination. EDUCATION

LENOIR-RHYNE UNIVERSITY: HICKORY, NC- ENGLISH MINOR ALEXANDER-CENTRAL HIGH SCHOOL: TAYLORSVILLE, NC- HIGH SCHOOL DIPLOMA

SKILLS

Attention to detail

POS Proficiency including (Toast, Aloha, Micro's)

Teamwork

Food Safety (SERV Safe Certification)

Multi-tasking

Memory

Service

Active listening

Problem solving

Management

Organization

Communication (Bi-Linguistic Spanish)

Mathematics

REFERENCES:

Shannon Mulligan: 980-***-****

Michael Hawes: 480-***-****

Michelle Dewey: 704-***-****

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